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Hawaii Aesthetics- www.hawaiibotox.com and www.hawaiibodysculpt.com - CZ/IA

This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Client Onboarding

✔ secret shop on 4/28

Amy V. added this on
Completed by Hector M.
Assigned to
Amy Van Deusen Amy V.

Comments & Events

Amy Van Deusen Amy Van Deusen
Website - https://hawaiibodysculpt.com/coolsculpting-honolulu/
Confirm - https://hawaiibodysculpt.com/c/coolsculpting-honolulu/
Date: 4/27/21
Time: 1:47 PM (EST)
Name - Alicia Young
Email - aliciayoung68@yahoo.com
Phone - 347-978-9529
Message - I would like to get rid of my double chin and my friend recommended CoolSculpting so I am curious to learn more about the cost and setting up a consultation. Thanks!

Hi Hector Mota, Operations Manager at Medstar Hector Can you please verify that this lead was received? I haven't received any form of contact so far. Do we have them set up with Highlevel? whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
Notified 1 person
Amy Van Deusen Amy Van Deusen
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  I just received a text, 13 minutes after submitting the lead
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whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
hmm thats quite a bit of lag time- wondering if its because hawaii time
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Amy Van Deusen Amy Van Deusen
Good morning Hector Mota, Operations Manager at Medstar Hector whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Here is the secret shop report for this client. Only one text message was sent. Yikes!

Hawaii Aesthetics - Secret Shopper Leads Test Report

Date of Test – 4/27/21

Time of Test - 1:47 PM (EST)

Overall Analysis: Mediocre Response, Requires Major Adjustments.

Phone call: None.

Voicemail: None.

Text Message: Yes, same day - 4/27/21 at 2:00 PM (EST)

Email: None.

Problems with form/button: None.

Follow-up call: None.

Follow-up E-mail: None.

Follow-up Text Message: None.

Areas that need improvement: No direct phone calls were made. No e-mails were sent. There was one text message sent the same day. Additionally, no follow-up texts, calls, or e-mails were made. 

Insight Summary – The overall response to the secret shopper leads test from the staff at Hawaii Aesthetics requires immediate attention. There was one text message sent almost immediately after the lead was received which is beneficial. However, they never called the lead directly. In addition, there were no e-mails sent at all. Lastly, no form of follow-up phone calls, text messages, or e-mails were made with the lead.







Details about lead:

Date: 4/27/21
Time:  1:47 PM (EST)
Name - Alicia Young
Phone - 347-978-9529
Message- I would like to get rid of my double chin and my friend recommended CoolSculpting so I am curious to learn more about the cost and setting up a consultation. Thanks!

Recommendations for the staff at Hawaii Aesthetics:

  • No direct phone calls were made. Contacting a potential lead via a direct phone call is by far the best way to ensure that the lead is converted into a potential client. The conversion rates on those contacted via a phone versus those who are not are almost 4 to 1. In addition, it shows the potential lead that you value them enough as a customer to call them directly. Top-rated facilities generally reach out to a lead within minutes or an hour after obtaining their contact information, and they make at least two additional follow-up phone calls.

  • There was a welcoming text message sent out to the potential lead quickly. This is very beneficial, as a welcoming text message lets a potential client know that their request has been received. It also helps to create a personal comradery between the spa and the potential client. However, after this initial text message, there were no follow-up text messages sent.

  • The staff at Hawaii Aesthetics never sent out an e-mail to the lead. We recommend sending out a welcoming e-mail, as well as a personal e-mail as other top cosmetic medical facilities do. Statistics show that sending out welcoming or confirmation emails, as well as follow-up e-mails, provides greater ROI results when it comes to leads. E-mails also aid in initiating and building a line of communication between the lead and the client.

  • No direct phone calls were made. Additionally, no follow-up phone calls, text messages, or e-mails were sent to the potential lead. We highly recommend that leads should be contacted by a direct phone call within 24 hours of receiving the lead and contacted again by phone on the following day. Additionally, an e-mail, phone call, and text message should be sent a few days after that. Then, we recommend repeating this process a week later if there’s no response from the lead.
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Amy Van Deusen Amy  
How are you this wonderful Monday?
Thank you for the detailed report on this client. 
That is not good at all. I am going to send this to them so Whitney can then let them have it. 
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Amy Van Deusen Amy Van Deusen
Thanks! Hector Mota, Operations Manager at Medstar Hector  
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whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
Vania J, Medstar Vania  can send these to clients from now on, with her link to train 
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Vania J, Medstar Vania J
YAY...yaaaaaay....
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Vania J, Medstar Vania J
someone just please email it to me
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com ,
I always add Vania's link to the end of the reports.
I also add extra things to them that Amy may have missed.
But if Vania J, Medstar Vania wants to take on more work, I am okay with that. 
Vania, you do not need to have the report emailed to you. Click on the link of the report and download it. Then you can edit it, proof read it and send. 
Thank you. 
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Vania J, Medstar Vania J
Hector Mota, Operations Manager at Medstar Hector  umm hold up lol...if Hector is sending them then I don't need to take that over....I can just be copied so I can set up training.
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Amy Van Deusen Amy Van Deusen
From now on, I'll tag you both when I'm done with the report Vania J, Medstar Vania Hector Mota, Operations Manager at Medstar Hector  
Was this report sent, so we can close out the task? :)
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Okay so I went ahead and sent the report to the client. 
Vania I CC you on it just in case. 
Thank you Amy. 
Vania J, Medstar ❤️
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Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.