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Health First Medical Weight Loss - 🔴 SEO client 🔴 - EM/CZ

www.healthfirstweightcontrol.com - This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Front Desk Support

✔ secret shop coolsculpting- hesperia (follow up)

Vania J. added this on
Completed by Hector M.
Assigned to
Amy Van Deusen Amy V.
Due on
Notes
Please do this one on April 7th. Thanks, Amy!

Comments & Events

Amy Van Deusen Amy Van Deusen
Website -  https://healthfirstweightcontrol.com/coolsculpting/
Confirm - https://healthfirstweightcontrol.com/c/coolsculpting/
Date: 4/12/21
Time:  3:49 PM (EST)
Name - Georgia Gray
Email - georgiag8585@yahoo.com
Phone - 860-670-5468
Message - I'm interested in learning more about coolsculpting for my double chin.

whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Hector Mota, Operations Manager at Medstar Hector  I submitted the secret shop for this lead and will continue to update it as they occur. So far, I have only received the automated text from highlevel
Notified 2 people
Amy Van Deusen Amy Van Deusen
Hey whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Hector Mota, Operations Manager at Medstar Hector  It's been a week and this client did not call or e-mail at all. The only form of contact was the original text message. No follow-ups at all. Would you like me to write a report for this secret shop?
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Amy Van Deusen Amy  
We definitely need a report after that dismal lack of response from them. 
I am certain Whitney will let them have it. 
Please let me know when it is ready so I can review it and send to client.  Thanks for your work. 
Vania J, Medstar 😂
Notified 3 people
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
yes Amy Van Deusen Amy  
Notified 3 people
Amy Van Deusen Amy Van Deusen
Hector Mota, Operations Manager at Medstar Hector whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com Here is the report for this secret shop

Health First Medical Weight Loss (Hesperia) - Secret Shopper Leads Test Report

Date of Test : 4/12/21

Time of Test: 3:49 PM (EST)

Overall Analysis: Mediocre Response, Requires Major Adjustments.

Phone call: None.

Voicemail: None.

Text Message: Yes, same day - 4/12/21 at 3:49 PM (EST)

Email: None.

Problems with form/button: None.

Follow-up Phone Call: None.

Follow-up Email: None.

Follow-up Text: None.

Areas that need improvement: No direct phone calls were made. No e-mails were sent. There was one text message sent the same day. Additionally, no follow-up texts, calls, or e-mails were made. 

Insight Summary – The overall response to the secret shopper leads test from the staff at Health First Medical Weight Loss (Hesperia) requires immediate attention. There was one text message sent immediately after the lead was received which is beneficial. However, they never called the lead directly. In addition, there were no e-mails sent at all. Lastly, no form of follow-up phone calls, text messages, or e-mails were made with the lead.






Details about lead:

Date: 4/12/21
Time:  3:49 PM (EST)
Name - Georgia Gray
Phone - 860-670-5468
Message- I’m interested in learning more about coolsculpting for my double chin.

Recommendations for the staff at Health First Medical Weight Loss (Hesperia):

  • Contacting a potential lead via a direct phone call is by far the best way to ensure that the lead is converted into a potential client. The conversion rates on those contacted via a phone versus those who are not are almost 4 to 1. In addition, it shows the potential lead that you value them enough as a customer to call them directly. Top-rated facilities generally reach out to a lead within minutes or an hour after obtaining their contact information, and they make at least two additional follow-up phone calls. 

  • There was a welcoming text message sent out to the potential lead. This is very beneficial, as a welcoming text message lets a potential client know that their request has been received. It also helps to create a personal comradery between the spa and the potential client. However, after this initial text message, there were no follow-up text messages sent.

  • The staff at Health First Medical Weight Loss (Hesperia) never sent out a welcoming e-mail to the lead. We recommend sending out an automatic e-mail, as well as a personal e-mail as other top cosmetic medical facilities do. Statistics show that sending out welcoming or confirmation emails provides greater ROI results when it comes to leads. E-mails also aid in initiating and building a line of communication between the lead and the client.

  • No direct phone calls were made. Additionally, no follow-up phone calls, text messages, or e-mails were sent to the potential lead. We highly recommend that leads should be contacted by a direct phone call within 24 hours of receiving the lead and contacted again by phone on the following day. Additionally, an e-mail, phone call, and text message should be sent a few days after that. Then, we recommend repeating this process a week later if there’s no response from the lead. 
Vania J, Medstar 👎
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Amy Van Deusen Amy  
Thank you for the report. 
I will look it over and then prepare it to send it to the client. 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
The report has been sent to the client. 
Thank you for your work Amy. 
Notified 3 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.