✔ Secret Shop/ Call Rail Report
Completed by Hector M.
- Assigned to
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Hector M.
Healthy Solutions - www.healthysolutionsdr.com
This is for a client who already has a website we can use that we just need to optimize.
Completed by Hector M.
They got 13 leads last week so let's follow up on them.
Website - https://healthysolutionsdr.com/coolscultping-bucks-county/
Confirm - https://healthysolutionsdr.com/coolscultping-bucks-county/
Date: 11/23/20
Time: 10:58 AM EST
Name - Denise Rooney
Email - ladyme901@gmail.com
Phone - 571-431-1221
Message - N/A
--------- Verified lead --------------
Healthy Solutions - Secret Shopper Leads Test Report Summary
Overall Analysis: Limited response, requires some adjustments.
Spa Response time: Phone Call: Yes, 2 hours, 27 minutes later
Spa Response time: Voice Mail: Yes, 2 hours, 27 minutes later
Spa Response time: Text Message: None.
Spa Response time - Email: Yes, about 5 hours later.
Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: None
Follow up Phone Text: None
Areas that need improvement: No text messages and no follow up phone calls or any other type of follow ups.
Summary: The overall response time to the secret shopper leads test from the staff at Healthy Solutions requires some adjustments. While they did call the lead, it was done 2 hours and 27 minutes later. They also left a voice mail. and sent an email. But there were no text messages ever sent. In addition, no follow up calls or any other kind of follow ups done with the lead.