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Hollywood Body Laser Center - 🔴 SEO client 🔴 - Ella

www.hollywoodbodylaser.net - We are doing two treatment-related articles (CooLSculpting / Cooltone) and optimizing their two pages. We are running two different ad campaigns to their two different locations
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Client Onboarding

✔ Secret Shop CS Westminster Location

Hector M. added this on
Completed by whitney.zelig@gmail.com
Assigned to
Ivonne Ackerman, Medstar Ivonne A.
Notes
Ivonne Ackerman, Medstar Ivonne  
Can you please have your team perform a secret shop for this client? We need Coolsculpting Westminster secret shopped when you get a chance. 
https://hollywoodbodylaser.net/coolsculpting-colorado/

Comments & Events

Ivonne Ackerman, Medstar Ivonne Ackerman
We'll get on it Hector Mota, Operations Manager at Medstar Hector . Thank you!
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Ivonne Ackerman, Medstar Ivonne Ackerman
Hi Hector Mota, Operations Manager at Medstar Hector ! Below is the report. Let me know if there's anything else you need from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about CoolSculpting. 

We submitted a lead and only received 2 calls and 2 texts from you. There was no response when we texted you back. Interacting with a lead via text is a great way to build a connection. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults.

The salesperson that answered our call was friendly and knowledgeable. He built excitement around the treatment. He answered pricing questions in a recommended way and shared personal experience. Great job! We recommend asking the caller for their contact information at the beginning of the call.

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Ivonne Ackerman, Medstar Ivonne  
Nice report. This brings back so many memories as it used to be one of the things I did a lot of. 
So does this mean I need to send it the client?
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Ivonne Ackerman, Medstar Ivonne Ackerman
Hector Mota, Operations Manager at Medstar Hector I can’t believe it just used to be you doing EVERYTHING! I thought you requested it?

whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  did you request this report using Hector’s original task?
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whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com
I can't remember but i can send to client
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whitney.zelig@gmail.com, Medstar
whitney.zelig@gmail.com completed this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I may have created the task after discussing this with Chris. I did know your team is now doing them. In any event, thank you Whitney for sending it to the client. 
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