Jessica  - began 8/2 at 6:02pm EST for the Denver location

Vania Jessica  

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Semaglutide.

Here is the recorded call: https://drive.google.com/file/d/11IBh4iSkExxJ5p10UIQAmmvg-S_OSqzD/view?usp=sharing 

You contacted us 3x by text, 1x by phone and sent a welcoming email after we input the lead. Contacting a lead with a direct call is the best way to convert a lead into a potential client. We would love to help set up a plan for you to be contacting leads with a direct call 3x in the first week. 

The salesperson that answered our call was professional and knowledgable. However, we recommend beginning the call by creating excitement around the procedure and leading the discussion with a personable approach to the treatment. This helps to establish a sense that the spa is a warm and welcoming place and that the treatment will be a positive experience.

We recommend that you schedule a Front Desk Training so we can help you set up a plan to be contacting leads with direct calls in the first week. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Hollywood Body Laser Center Secret Shop.pdf 115 KB • Download

Jessica  I think you already did but please send to Trenton and close task. Thaaaanks

Jessica  -Hi!! Can I close this task out and delete the lead from the app? Thank you!

Jessica  can you confirm with elizabeth?

Jessica  - confirming this has been sent & this task can be closed. TY

Jessica  retagging you ^ thanks!