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Hollywood Body Laser Center - 🔴 SEO client 🔴 - Ella

www.hollywoodbodylaser.net - We are doing two treatment-related articles (CooLSculpting / Cooltone) and optimizing their two pages. We are running two different ad campaigns to their two different locations
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Website Development

✔ URL Issue

Hector M. added this on
Completed by Hector M.
Assigned to
Isaac Klausnser, Medstar Isaac K.
Notes
Isaac Klausnser, Medstar Isaac  
 Not sure what is going on but I went over this with Shane Quast, Medstar Shane   about a week ago. 
you get a CONNECTION NOT SECURE Message. 
However, once you hit reload, the page works fine. 
If Google ads and people who are clicking on it are receiving this same message, then we have a problem. 
We are logins out on leads and the ads will continue to be disapproved. 
We need to make sure that the highlevel is working.
I will test leadsheet, pop ups and other things. 
Thanks. 

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - I just checked and this time I was also able to see the "connection not secure" error message on my end.

It seems to be related to either the incorrect SSL or cache config on the website server. The client will have to contact their hosting support regarding this.

I just checked and confirm. Their highlevel campaign is LIVE and all forms and popups are connected to it.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Good morning Isaac Klausnser, Medstar Isaac  
Thank you for looking into this. I just replied to you via the email chain. 
Should we contact the client and advise them to get in touch with the hosting support then?
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Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - Yes, they need to contact their hosting support regarding this.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thank you for confirming Isaac Klausnser, Medstar Isaac  
I sent them an email. 
In case I need you, I will add you to the conversation. 
However, Chris does not want them to know we need it because of the URL issue.... 
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Isaac Klausnser, Medstar Isaac  
Good morning. 
How are you this sunday?
I have obtained DELEGATE access to this client's website. 
It is under the name TAMMY. 
Please let me know if there is anything else you need so I can let client know. 
Thanks. 
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Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - OK. Will check. Thank you.
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Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - Just had a chat with their support and they said. They are not able to replicate the issue on their end. They have also checked the server with their internal tools and all looks good on their end.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Isaac Klausnser, Medstar Isaac  
Good morning. 
Here's the thing, I just tried once again and I am still getting the error. It is coming when we click on the link on the Google ads. 
I made a video so maybe you can share with them. 
Do you have any thoughts on what else it could be?
hollywood body issue.mp4 1.41 MB • Download
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Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - Can you try checking in some other browser? Chrome or Safari.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I don't have either Chrome or Safari on my desktop. I will try it from my laptop to see. 
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Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.