On July 15, I noticed the lack of calls coming into this client on CallRail. I notified Chris about it via text. To verify that leads were being properly recorded, I called one of their tracking numbers. Call showed up on CallRail immediately. 
I still went ahead and filled out a form online yesterday on their site here

Website - https://imaginebody.com/coolsculpting-scottsdale-az/ 
Confirm - https://imaginebody.com/coolsculpting-scottsdale-az/ty/ 

I used the following information -
Name - Joseph Cruz 
Email - cruz_s_1990@mail.com 
Phone # - 201-677-5371
. I have yet to hear from them in any way. NO TEXT, NO EMAIL, NO PHONE CALLS. 
Will follow up tomorrow with a Secret shopper Test call to see. 

Chris whitney.zelig@gmail.com  
Eyes on this please. 

I finally received a call from them at 3:56 PM. Nancy left me a VM. 

Thanks! whitney.zelig@gmail.com   please prepare this info in an email for dr marino and lauren 

Okay. Hector, can you call them today.. I believe they are in Scottsdale, AZ.. so perhaps call them at noon EST, and send me report please 

Thanks

Yes they are in AZ because yesterday I looked them up to see what time to expect a call from them. I will call them later on and let you know what takes place. Once done, I will prepare the report for you to share with client. 

Thx man 

I just tried calling them. Phone rang several times, no one picked up. I left my info for a call back. I will try calling them again in about 30 minutes. 

The following is the result of the 2nd secret shopper call to Imagine Body:


Phone rang and I spoke to Nancy whom I told I had filled out a form online 2 days earlier. She said she called me back and left me a voicemail message. She also said she apologized if I did not get it. 
I told her I had a few questions about Coolsculpting. 

1. Does Coolsculpting really work? - Nancy said that she has amazing before and after photos and it does work. 

2. How much does it cost? She would not give me a price until I asked for a ball park figure. She mentioned a special of per cycle assessment - $600 a cycle.

3. How long does it last? She said 25% of my fat cells would be gone forever. 

4. Am I going to experience any downtime? She said no except for some minor pain as if I had done crunches.

5. Will my insurance cover it? She said no since it is cosmetic. But they have the care care with 2 years of no financing. 

6. How long does each treatment last? She said it depends and will not know which cycle she is using. Each cycle is around 35 to 45 minutes a cycle depending on which one she uses.

7. How soon can I schedule an appointment? Nancy said she had several openings for next week. 

---

I told her that I would have to check out my schedule to let her know about my next appointment. 

--- 

Notes on Call - Although the phone rang the first call and went to VM, Nancy picked up the second time. She explained each question I had with the exception of pricing. It wasn't until I pushed for a ballpark figure that she finally gave me a quote of $600 per cycle.

On the bad side, the spa does not send out emails to potential leads. They also did not call me back after the first time they left me the message 2 days ago.
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Here is the MP3 file of the entire phone conversation just in case.

Imagine Body - Secret shopper test call - 7-17-19.mp3 2.59 MB • Download

Well the odd thing is the reason I began this was because they were not getting any calls at all. At least not through Callrail. 
I filled out form on  7/15/19 at 5:42 PM EDT and she called me back the next day on 7/16/19 - 3:57 PM

whitney.zelig@gmail.com  please prepare the results in an email so i can send to doctor and lauren 

Chris I will prepare the report for Whitney so she can review it and then you can send it to them. 

Awesome make sure to make clear that client was super delayed in response time 

Yes, and also that they are not sending out any emails or text messages to leads either. 
BTW, I am almost done with the Grace Medical Aesthetics CR audit. Will post results shortly and send them to you. Before I do, please look at the message board. I posted an issue they may be having with their site and pop-box leads. I got no confirm page when filled out. Also, no calls, text at all from 2 leads I sent them yesterday.  

Hey Jonnamae  

can you make sure Imagine Body's confirmation/welcome email is going out properly to the email address that filled out the form? I think it is going back to hi@medstarpatients.com and not the email address of the potential client.

Hey Hector   thanks for this... I just realized basecamp is a way better way to share info about these audits ( not email)

It was so easy to find this..and i got the audit done pretty fast.

Moving forward let's do each audit in basecamp as a "to-do"
and share all docs here. Thanks so much

Whitney, you are welcome. I thought it might be better to post the info here since we are all on here anyway.
I am done with a NEW VERSION of Secret Shopper Leads & Calls Reports.
Here is the one for Imagine Body.
Please let me know what you think of it. I am also done with Grace Medical CR audit. I will shortly do the Grace Secret shopper leads and call report for you. 

Imagine Body - Secret Shopper Leads & Calls Report.docx 2.56 MB • Download

Hello Whitney.

here is the cs welcome email and settings:

whitney.zelig@gmail.com please ask hector to prepare this report so we can send it directly to the client. I need to get these out asap

Chris the report is already uploaded and ready to go. I finished it yesterday. 2 comments above this and you can see it there on the bottom of my last comment made. 
Here it is again just in case. 

Imagine Body - Secret Shopper Leads & Calls Report.docx 2.56 MB • Download

this report has been sent

What emails did you send it to