KP Aesthetics - Secret Shopper Leads Test
Website - https://www.kpaesthetics.com/services/coolsculpting-newtown-square/
Confirm - https://www.kpaesthetics.com/c/coolsculpting/

Date: 08/27/20
Time: 11:24 AM EST -

Name - Jane Disanti 
Email - babyXioG25@gmail.com
Phone - 610-427-5294  432

Message - I want to try the fat freeze on my chin to see if it helps me. 

Chris   and whitney.zelig@gmail.com   here are the final results of the second secret shopper for KP Aesthetics.

Overall Analysis: Requires  attention, Needs improvement

Spa Response time: Phone call: None.
Spa Response time: Voicemail: None.
Spa Response time: Text Message:  Yes, 7 minutes later.  
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Areas that need improvement = Only 1 text message sent to lead. But no direct phone calls, no emails, no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at KP Aesthetics requires immediate attention. They never bothered to call the lead directly. Only sent one text and that was it. In addition, there were no follow up phone calls, emails, text messages or any other form of follow up done with the lead. 

I believe I spoke with her about this - can you send another lead in and see if they are taking my advice Hector   ?

Will do so now... 

2nd attempt - Coolsculpting -

KP Aesthetics - Secret Shopper Leads Test
Website - https://www.kpaesthetics.com/services/coolsculpting-newtown-square/
Confirm - https://www.kpaesthetics.com/c/coolsculpting/

Date: 09/08/20
Time:  2:34 AM EST - 
Name - Mike Nolan
Email - Mrp.990123@gmail.com
Phone - 484-296-3731

Message - Can this help me with my man boobs fat?

Chris   and Whitney here are the final results of the third secret shopper for KP Aesthetics.

KP Aesthetics - Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes, 1 hour 22 minutes later.
Spa Response time: Voicemail: Yes, 1 hour 22 minutes later.
Spa Response time: Text Message:  Yes, 18 minutes later.
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: Yes - 9/11/20 - 3:05 PM

Areas that need improvement = The team at KP Aesthetics did not send out any emails - not even a confirmation one. Also, while they had a follow up text message, there were no follow up phone calls.

Summary: The overall response time to the secret shopper leads test from the staff at KP was very good. They sent out a text within 18 minutes. They also sent one text and a follow up text message.

whitney.zelig@gmail.com I replied to her final text letting her know it was a secret shop and that you would be contacting them.