yay! sounds fun!

Vania  
You can also download an app for your phone and use that. 
I find it better than Google voice. 

Hector whats the app?

Good morning Vania.
There are a bunch of them out there. 
Try 
Textnow (I use this one to secret shop) (you will need an email)
You can pick your own number based on location which is good. I use the present location of the client I am secret shopping. 

Line - Is also good to use. 
Talkatone - 

Candace Monday 1:48 ET

So far no contact, the automatic email we created for their forms is the only thing I received. 

Vania ,
When you do a Secret shop, the client's spreadsheet has a tab called Secret Shop Leads Test 
This tab is where you fill out all the information you used to contact them. 
For example, 
Date, time, 
Phone number used, 
name, 
email, and message. 
It is useful since it helps us keep track of which clients we shopped and when. 
Also, you can add what transpired and how they responded and so on. 
If you need me to, we can go over this during our meeting today in an hour. 

whitney.zelig@gmail.com  can I close this one?

You should create the mini report and drop it here so we can have it for our records... and in case Chris or Whitney want to send to client in the next few days.. week. 


Overall Analysis: 

Spa Response time: Phone call:
Spa Response time: Voicemail: 
Spa Response time: Text Message: 
Spa Response time - Email: 
Problems with form/button: None

Follow up Phone call: 
Follow up Phone Email: 
Follow up Phone Text: 

Areas that need improvement = 

Summary: 

Overall Analysis: 

Spa Response time: Phone call: 2 days later, Brittany 9/30 10:22am
Spa Response time: Voicemail: none
Spa Response time: Text Message: none
Spa Response time - Email: 9/28, automated email: immediately after submitting lead form information.  
Problems with form/button: None

Follow up Phone call: none
Follow up Email: 10/1 and 10/11, part of automated email series
Follow up Text: none

Areas that need improvement = There needs to be faster communication and reaching out to the potential customer with all three methods- text, call, and email. 

Summary: Whitney has addressed the above issues with the team. She also set up HighLevel and showed Brittany how to use it.