LSINJ - Secret Shopper Leads Test
Website - https://www.lsinj.com/cosmetic-dermatology/coolsculpting-chatham/
Confirm - https://www.lsinj.com/c/coolsculpting-chatham/

Date: 07/22/20
Time: 11:02 AM EST - 
Name - Jennifer Mitchell
Email - babyXioG25@gmail.com
Phone - 862-261-2753

Message - Looking to reduce some bulges around my waist, arms and perhaps chin area. Heard this may help. 

Lead has gone through = Verified here:

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Chris and whitney.zelig@gmail.com here are the final results of the secret shopper for LSINJ.

LSINJ - Secret Shopper Leads Test Report Summary

Overall Analysis: Can use some improvement

Spa Response time: Phone call: Yes, 1 hour, 9 minutes later. 

Spa Response time: Voicemail: Yes, 1 hour, 9 minutes later. 

Spa Response time: Text Message:  None.

Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Requires Attention. Could use some improvement)
Areas that need improvement = Only one direct call. But no text, no emails, no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at Laser & Skin Institute requires immediate attention. While they did call the lead 1 hour and 9 minutes later and left a voice mail, that was it. There were no emails, no text messages or follow up calls done with the lead. 

Ok Hector  let's do another one on Thursday? They should be using text messaging

Cool. 
So I gather you have already spoken to them about what they need to do?
Let's see how they react the second time around. 

Good morning team. 
Here's the 2nd secret shopper leads test for them. 

LSINJ - 2nd Secret Shopper Leads Test
Website - https://www.lsinj.com/cosmetic-dermatology/coolsculpting-chatham/
Confirm - https://www.lsinj.com/c/coolsculpting-chatham/

Date: 08/03/20
Time: 11:15 AM EST - 
Name - Judith Garcia
Email - forever.young.99@mail.com
Phone - 973-498-3762

Message - I have read about this fat freezing procedure and have become interested in trying it out for me and my partner. Can you please let me know when we can set up an appointment?
Thanks. 

Did they send a text reply? 

They called back within 15 minutes and then left a VM. 
They also sent me an automated email about Coolsculpting. But there weren't or have been any text messages from them. 

whitney.zelig@gmail.com  - tell the doc to start textonb 

They said they bought "weave"

I will let her know

We are good here.