LSINJ - Secret Shopper Leads Test
Website - https://www.lsinj.com/cosmetic-dermatology/coolsculpting-chatham/
Confirm - https://www.lsinj.com/c/coolsculpting-chatham/

Date: 08/24/20
Time: 2:47 PM EST - 
Name - Steven Palmetto
Email - Mrp.990123@gmail.com
Phone - 516-252-6871 

Message - Looking to lose some pounds without surgery for this would be a great option for me. When can I come in to see the specialist?

Chris and whitney here are the final results of the second secret shopper for LSINJ

LSINJ - Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes, 1 hours, 17 minutes later.
Spa Response time: Voicemail: None.
Spa Response time: Text Message:  Yes, 1 hours, 29 minutes later.
Spa Response time - Email: Yes, 1 hour, 1 minute later.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Areas that need improvement = No voicemail left after initial call. No follow up calls, text or emails thus far.

Summary: The overall response time to the secret shopper leads test from the staff at Laser + Skin Institute could use some adjustments. While they did call the lead within an hour and 17 minutes later, they left no voice mail. They also sent a text message an hour and 29 minutes later. And there was a welcome email. However, two days later, there have been no follow up calls,  text messages or follow up emails done with the lead. 

whitney.zelig@gmail.com  here are the results of the test now that you are going to be on a call with them. 

Hector  she said she texted 

I know she did. I put that in the report. 
Spa Response time: Text Message:  Yes, 1 hours, 29 minutes later. 

oh shit lol

lol.. 
Don't tell me you told her she did not text or call?

HA.

anyway... 

Well, you can let them know the areas they need improvement on which is follow up calls, leaving VM and sending out a follow up email.