Maya Medspa - Eternal Medspa - CZ

eternalmedicalspa.com, mayamedspa.com

Secret Shop/ Call Rail Report

Assigned to
Amy Van Deusen Amy V.
Notes
Hector  Mota Hector always be ready to secret shop new clients after all of the other issues are taken care of. 

Comments & Events

Hector Mota, Operations Manager at Medstar
Amy Van Deusen Amy  
I just noticed that this client has not been secret shopped since 8/2/19.
I would like you to add this to your list. However, please wait until I give you the final go ahead on Tuesday. 
I just sent an email to Leena since she mentioned that they did not have access to their leadsheet. 
Thanks. 
Amy Van Deusen Ok, got it!👍
Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector , are we ready to go ahead with this shop or should I wait?
Hector Mota, Operations Manager at Medstar
Hello Amy Van Deusen Amy  
I just checked their leadsheet and they are getting leads so you can go ahead and secret shop them. 
Thank you. 
Amy Van Deusen
Website -  https://eternalmedicalspa.com/coolsculpting/
Confirm - https://eternalmedicalspa.com/c/coolsculpting/
Date: 2/18/21
Time:  1:55 PM (EST)
Name - Georgia Gray
Email - GeorgiaG8585@yahoo.com
Phone - (860) 670-5468
Message - I would like to get rid of fat in my stomach area.

Hi Hector Mota, Operations Manager at Medstar Hector , Can you please verify that they received this lead? So far I have received two automated e-mails from this client immediately after entering the lead. I have updated the spreadsheet and I will continue to update it as contact occurs. Thanks!
Hector Mota, Operations Manager at Medstar
Good morning Amy Van Deusen Amy
Here is the verification of your lead to the client.
Well done! 
If I may make a small suggestion:
Please try to use different names and messages with each client.
This will help you in the long run as you will be able to tell each apart easier depending on their response to you.

Amy Van Deusen
Hi Hector Mota, Operations Manager at Medstar Hector whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com This client did well. I have updated the spreadsheet if you want to take a closer look. They sent an automatic text message and two automatic e-mails immediately. They sent a follow-up, personal e-mail the same day about an hour later, as well as a follow-up, personal text message. They called one time the day after receiving the lead but did not leave a voicemail. No follow-up phone calls were made. Would you like me to start writing the report for them?
Hector Mota, Operations Manager at Medstar
They come a long way since their first secret shop report I did for them back on 2019.
Amy Van Deusen Amy  as always, excellent reporting. 
Not sure if we need to do a report for them since they did so well. Unless Whitney would like to do one for them. 
Thank you. 
Amy Van Deusen
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  Would you like me to write a report for this client as well?
whitney.zelig@gmail.com, Medstar
nah its okay Amy Van Deusen Amy  
Amy Van Deusen
Amy Van Deusen completed this to-do.