Amy  
I just noticed that this client has not been secret shopped since 8/2/19.
I would like you to add this to your list. However, please wait until I give you the final go ahead on Tuesday. 
I just sent an email to Leena since she mentioned that they did not have access to their leadsheet. 
Thanks. 

Hi Hector , are we ready to go ahead with this shop or should I wait?

Hello Amy  
I just checked their leadsheet and they are getting leads so you can go ahead and secret shop them. 
Thank you. 

Website -  https://eternalmedicalspa.com/coolsculpting/
Confirm - https://eternalmedicalspa.com/c/coolsculpting/
Date: 2/18/21
Time:  1:55 PM (EST)
Name - Georgia Gray
Email - GeorgiaG8585@yahoo.com
Phone - (860) 670-5468
Message - I would like to get rid of fat in my stomach area.

Hi Hector , Can you please verify that they received this lead? So far I have received two automated e-mails from this client immediately after entering the lead. I have updated the spreadsheet and I will continue to update it as contact occurs. Thanks!

Good morning Amy
Here is the verification of your lead to the client.
Well done! 
If I may make a small suggestion:
Please try to use different names and messages with each client.
This will help you in the long run as you will be able to tell each apart easier depending on their response to you.

image.png 140 KB • Download

Hi Hector whitney.zelig@gmail.com This client did well. I have updated the spreadsheet if you want to take a closer look. They sent an automatic text message and two automatic e-mails immediately. They sent a follow-up, personal e-mail the same day about an hour later, as well as a follow-up, personal text message. They called one time the day after receiving the lead but did not leave a voicemail. No follow-up phone calls were made. Would you like me to start writing the report for them?

They come a long way since their first secret shop report I did for them back on 2019.
Amy  as always, excellent reporting. 
Not sure if we need to do a report for them since they did so well. Unless Whitney would like to do one for them. 
Thank you. 

whitney.zelig@gmail.com  Would you like me to write a report for this client as well?

nah its okay Amy