Ivonne  began 3/6

Hi Ivonne here is the secret shop report and email draft for this one. Please let me know if you need anything else. Thanks!

EMAIL DRAFT:
You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about IV Therapy.  

Here is the recorded call: 

https://drive.google.com/file/d/1tMfRkmj_TgPlb6Bw_Z0aLD07s6X4kFvx/view?usp=share_link 

 

We received 2 phone calls and 2 texts from you. Contacting a lead with a direct phone call at least 3x in the first week is the best way to ensure that the lead is converted into a potential patient. It is also our recommended protocol to send 3 automatic texts in the first week.

 

After leaving a voicemail inquiring about more information we immediately received a phone call back. The salesperson that called us was knowledgeable and professional. However, he could have built a little more excitement around the treatment, spa, and staff. 

There was also no mention of any promotions or discounts that were available until the caller specifically asked about them. We recommend mentioning any special pricing, promotions, or financing available, as it creates a sense of urgency. 

We recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

 

Please let us know if you have any questions!

SECRET SHOPPER Report - Med Concierge LA.pdf 110 KB • Download

Hi Ivonne  just following up on this one to make sure you saw it. TY