Medstar Team

5 website timeouts

Notes
Isaac Klausnser, Medstar Isaac ,
I noticed we were getting 523 and connection timeout errors for several clients. The connection timeouts lasted for 5 hours and 20 minutes. 
They are:
https://sculpt.skinfocused.com/
http://sculpt.ritaccalasercenter.com/
https://sculpt.lafleurmedispa.com
https://sculpt.cliffsideskinandlaser.com
https://sculpt.auraderm.com
From the looks of it, it seems as if maybe they are all related to the same hosting. 
Are we transferring them or is this something else?

Comments & Events

Isaac Klausnser, Medstar
Hector Mota, Operations Manager at Medstar Hector  - Can you please share the site monitoring report? Will look into this with Siteground support where all above sub-domains are hosted. Also above happened on a same day or on different days?

No - We are not transferring them. They are LIVE microsites hosted on our server
Isaac Klausnser, Medstar
Hector Mota, Operations Manager at Medstar Hector  - Thank for sharing the report. Let me know if you see any downtime again this week on any of these websites. Thanks.
Hector Mota, Operations Manager at Medstar
Isaac, now that you mention it, I am seeing that it happened again this morning for all the same clients - or SCULPT. sites
It was only for 1 or 2 minutes. But they all had timeouts issues. 

Hector Mota, Operations Manager at Medstar
Okay Isaac Klausnser, Medstar Isaac
So now I put this dashboard on TV mode so that it refreshes every 40 seconds.
It just happened again. Four of the 5 sites I mentioned above went off the grid for a few minutes again.

Isaac Klausnser, Medstar
Hector Mota, Operations Manager at Medstar Hector  - How about last night? Do you see any timeouts? Also please share the monitoring site credentials here? Will keep track it on my end for next few days. Thanks.
Isaac Klausnser, Medstar
Hector Mota, Operations Manager at Medstar Hector  - Thanks.
Hector Mota, Operations Manager at Medstar
You're welcome Isaac. 
I am going to keep this task open one more day to see if the problem comes back. 
So far today, I have not seen any incidents involving any of those micro sites. 
Hector Mota, Operations Manager at Medstar
Isaac Klausnser, Medstar Isaac
Good morning,
I am seeing all of these sites with a 500 internal error.
Can you please find out what is going on? 
I cannot word on the Optihealth until we fix this. 
Thanks. 
https://go.optihealthinstitutemd.com/
https://sculpt.auraderm.com/
https://eliteaesthetics.mysculpt.net

https://injectiongal.mysculpt.net/

https://sculpt.lafleurmedispa.com

https://cocar.mysculpt.net
https://optihealth.mysculpt.net/

Isaac Klausnser, Medstar
Hector Mota, Operations Manager at Medstar Hector - Seem like a temporary hosting issue. I just checked and all websites are running fine on my end. Please try accessing them again on your end. Let me know if you still see 500 on your end.
Hector Mota, Operations Manager at Medstar
I kind of figured that was it but wanted to make sure.
But I am getting a 403 error on the cocar.

Hector Mota, Operations Manager at Medstar
Thanks for the list Isaac. 
I went ahead and removed those from Uptimerobot that you deleted.
Isaac Klausnser, Medstar 👍
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.
Hector Mota, Operations Manager at Medstar
Hector Mota re-opened this to-do.