Medstar Team

Develop Internal Knowledge Base

Assigned to
Alyssa Workman, Medstar Alyssa W. Chris Zelig, Medstar Chris Z. Isaac Klausnser, Medstar Isaac K. Ivonne Ackerman, Medstar Ivonne A. Jazzy Moore Jazzy M. Jenna Maschino, Senior Support Specialist  at Medstar Jenna M.
Notes
Hi Team! We have a need to develop an internal knowledge base. Ideally, a knowledge base with a quick-search bar to house all of our shared operational documents, training materials, communication templates, videos, etc. This tool will allow our team members to search and isolate information quickly, assist with new staff training, and reduce the time spent searching for answers on servers, docs, and/or waiting for other team members to provide answers. 

Below are a couple of articles with more info about knowledge base formats and features, which may be helpful:
https://themeisle.com/blog/create-wordpress-knowledge-base/
https://www.hubspot.com/knowledge-base

Please let me know how I can assist, thank you!

Chris Zelig, Medstar Chris Ivonne Ackerman, Medstar Ivonne Jazzy Moore Jazzy Isaac Klausnser, Medstar Isaac Alyssa Workman, Medstar Alyssa Jenna Maschino, Senior Support Specialist  at Medstar Jenna  

Comments & Events

Alyssa Workman, Medstar
Jenna Maschino, Senior Support Specialist  at Medstar Jenna   thank you! I’ll check this out and it is actually on the to-do/in the works. We are on the same brainwave. Will touch base on it next week! 
Jenna Maschino, Senior Support Specialist  at Medstar Weeeeeee!
Jenna Maschino, Senior Support Specialist  at Medstar
Alyssa Workman, Medstar Alyssa  sooo exciting! Can't wait!!!
Alyssa Workman, Medstar
Recapping the files Jenna Maschino, Senior Support Specialist  at Medstar Jenna and I  discussed today - I am sending this recap via Email as well.  

Next Meeting: 

Pros & Cons of ClickUp vs Hubspot to build Knowledge Base
  • Alyssa will present ClickUp
  • Jenna will present Hubspot

Phases:  

  • Transfer everything into an Organized Google Drive in Support@medsarmedia.com (Jenna to-do)
  • Revise SOPs to reflect new project management tools (Alyssa to-do) 
    • ClickUp
    • Hubspot
      • Clarify who updates what
      • who gets access
    • Collect training videos
Phase 2 - Finalizing the structure on Clickup or Hubspot
Phase 3 - Start Pilot & Audit
Ivonne Ackerman, Medstar great start!
Alyssa Workman, Medstar
Alyssa Workman completed this to-do.