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Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Operations

✔ Downgrade Zoom accounts

Hector M. added this on
Completed by Hector M.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Due on
Notes
On May 13th, the downgrade of Zoom accounts will take effect. 
I need to make sure that only Chris has a License account. 
Once that is done, I will then wait until the new invoice comes in, to then change the plan to 3 licenses. 
(((Pending verification from Ivonne)))

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
This has been done. 
I had an issue with Zoom since they never downgrade our account and charged us $1K plus. However, after spending a few days arguing back and forth with them, I managed to get us a refund. 

2024-05-15 06:40:33 PDT - Nicole Acla (C)
Additional comments

Hello there,
Thank you for contacting Zoom Billing!
I am sorry to know that you are looking to reduce the number of your Zoom Pro Annual licenses. I’d be happy to assist.
Your subscription for Zoom Pro Annual has been updated to 3 licenses. We have also reviewed your request and refunded you for INV256665674 for a total of 511.66 USD. Please allow 3-5 business days for the credit to be reflected back to your account.
I will go ahead and mark this ticket BIL1235060 as resolved. You may receive a short survey after this interaction, any feedback will be highly appreciated! For further inquiries, please feel free to visit our website at https://support.zoom.us.
Thank you for choosing Zoom! Have a super wonderful day!
Best regards,
Nicole
Zoom Billing Team
No one was notified
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.