whitney.zelig@gmail.com Christina  

we should not be encouraging clients to give a range. We should only be telling people price over the phone if they insist. And never a range. We list the lowest cost only. This is already detailed on the call scripts

there is one place that says " do not give price over the phone"

and then another section that says "give price" 

its confusing

wait okay you're right i think the other format of scripts is where we got confused because of the spacing

The original intention of this to-do was to align our scripts with what we're actually telling clients. We've been telling clients that it is ok to give a range if ppl insist bc their competitors will so it's weird that the script says not to talk about price.
whitney.zelig@gmail.com Melissa  

You guys should reword what you are telling the clients then. I researched best sales practices a lot for that script. Only give price if the caller insists and do not give a range. For example, only give the lowest possible price for a single treatment. Say treatments start at $750 but there are some great ways to save, which our technician can tell you more about during your free consultation. 

If you give a range the person will only remember the bigger of the two numbers. 

When can I listen in on one of these calls you guys are doing?

Chris / whitney.zelig@gmail.com   what is our unified front here? 

Christina whitney.zelig@gmail.com  

Let's plan a meeting to go over what we are instructing clients on please

Melissa yes definitely :) I think we're all on the same page but confused. whitney.zelig@gmail.com  said she's catch up with you since she knows what we're both trying to say, lol.