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Nava Center - www.navacenter.com - Judi

This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others

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Ivonne A.
🎉
Alyssa W.
Shane Quast Shane
everything should be working now to reactivate. Let me know if you run into any issues. 
Alyssa W.
Found that thank you pages were deleted for some reason. I restored all thank you pages, confirmed that settings are correct and will have someone re-test to see if that resolved the issues.
Alyssa W. Update - while auditing found several forms do not submit on the first attempt but do after several attempts. None of the popups convert to a thank you page but they are being recorded to the lead sheet.

Collaborating with Isaac on getting this all resolved. Will follow up again once issues have been fixed.
Alyssa W.
Shane Quast Shane
Isaac looked into the GTM and it is our GTM that is installed and it is correctly installed. Do you have further information on where you are seeing something different? 

For the form submission issue, every from for every location option is currently being tested as a High priority. I will follow up about any issues or the resolution on that. 

Boca Raton was added as an option on the drop-down on Monday. 
Hector M.
The payment issue on Nava Center Facebook account has been fixed now
Hector M.
I went ahead and made a direct payment.. it seems to have fixed the issue for now.. I will check on it again in a few minutes
Hector M.
Payment issue on Nava's Facebook account... down due to failed payment... 
Judi V.
thank you!
Alyssa W.
Shane Quast Shane
Judi Vallano Judi
 this has been updated already 
Judi V.
Shane Quast Shane
 having this updated asap
Shane Q.
image.png 92.1 KB • Download
Shane Q.
We still have a major performance issue with Boca Raton - It is not an option on the lead form so users cannot convert for this location. I have paused the campaign until it is addressed. 
Shane Q.
Judi Vallano Judi
 we had a tracking issue that was fixed 17 days ago. It looks legit, but I'll double check. 
Judi V.
Shane Quast Shane
 can you look at Google campaigns- last 14 days compared to 14 prior shows a huge increase( 8 to 60 for columbia) 
Shane Q.
- could use 16:9 image
- Can we do a video that has subtitles? 
Shane Q.
Some Facebook thoughts: 
Shane Q.
So we're good?
Vania J.
Just that note that on 6/15  we adjust CS targeting to VA + Bethesda
Vania J.
Coolsculpting - Google ads - $2,000 - Adjust from targeting Columbis to VA + Bethesda - make this targeting adjustment 6/15
Hector M.
and for emsculpt.. according to my notes.. we are targeting - Columbia location
Hector M.

CoolSculpt- Advertise at all the locations


Dermal Filler- Columbia and Bethesda


Botox- Columbia and Bethesda(for now)


Hydrafacial- All 3 locations
Hector M.
Based on our last email conversation with Bernie, I found the following:
Hector M.
Good morning
Shane Quast Shane
Chris Zelig Chris
 
Chris Z.
Vania J Vania
I don’t want to ask the client. If you go to my email threads you will see the targeting they suggested. There may even be some notes about it in our meeting notes
Vania J.
Chris would be the best one to ask for this. He works the most closely with their account. I'll email it his way. Unless someone else already has?
Shane Q.
Emsculpt - Columbia Only
Hydrafacail - Bethesda, Columbia. Fairfax VA
Dermal - Bethesda, Columbia
CS - Columbia. Fairfax VA
Kybella - Bethesda, Columbia
Shane Q.
Hector Mota Hector
whitney.zelig@gmail.com whitney.zelig@gmail.com
 Been a while since I checked in on geo-targeting for this client's services. wanted to verify this is all accurate
whitney.zelig@gmail.com
sounds like me when i used to live in vegas
Shane Q.
👎
Hector M.
Shane Quast Shane
 tagging you in case. 
Hector M.
@Sg
Hector M.
Here we go again.
Shane, Ads are back off again due to a payment issue. It seems that these people cannot keep $500 on the account. 
Good grief. 
Let me contact them again. 
Hector M.
Thank you Shane
I sent email and then called Doc directly. 
He provided me with new CC, I added it to the account, made a payment and ads are up and running again. 
Shane Q.
Good catch Hector
Shane Q.
👍
Hector M.
Good morning
Shane Quast Shane
,
whitney.zelig@gmail.com whitney.zelig@gmail.com
 
This client's ads on Google are off due to no funds on their CC.. 
I will send them an email now. 
whitney.zelig@gmail.com
yeah they have a few different numbers
Shane Q.
Correct, this was a screenshot w/out CallRail
Hector M.
Hector M.
whitney.zelig@gmail.com whitney.zelig@gmail.com
 
I see a task where you mentioned that the client wanted four different phone numbers for the pages. 

they want different numbers for each page
MedStar Media Cool Sculpting | 4104235515
MedStar Media Fillers | 4109108260
MedStar Media Botox | 4109108255
MedStar Media Contact Us | 4109108263
Hector M.
There is no callrail for Nava center. 
That is a mistake made by the team who put that content on the site. 
whitney.zelig@gmail.com
can we take down call rail now and set up google tracking?
Shane Q.
image.png 1.47 MB • Download
Shane Q.
What is this client's phone number? 
Hector M.
💪👍
Shane Q.
🎉
Shane Q.
I'm in! 
Hector M.
Lol.. let me replace it again. 
I have confirmed access to the Zachary Dancel one,.
Hector M.
Okay.. so the other one is wrong?
whitney.zelig@gmail.com
Sorry for confusion, can you update spreadsheet hector
whitney.zelig@gmail.com
I sent you guys a request- 
whitney.zelig@gmail.com
under zachary dancel 
whitney.zelig@gmail.com
the only one we could have access to is 10597122
whitney.zelig@gmail.com
?
whitney.zelig@gmail.com
the conversions on google ads seem too good to be true.
whitney.zelig@gmail.com
I have a scheduled meeting with them today- i assume it's about this. I will keep you posted
Shane Q.
It still shows "Request Pending" We don't have access just yet. 
Hector M.
It was on their spreadsheet. 
I replaced it with 10153205228781958 now. 
whitney.zelig@gmail.com
I know I emailed them
Hector Mota Hector
 -not sure where we go the other number from. Please update spreadsheet
Hector M.
Whitney, Good morning.
That is not the account number we have on the sheet. It is the one Shane mentioned. 10591722
And the 10153205228781958 is not on my list of accounts either. 
Neither of them are
whitney.zelig@gmail.com
I sent a request, waiting for approval
whitney.zelig@gmail.com
Hector Mota Hector
Shane Quast Shane
10153205228781958
whitney.zelig@gmail.com
I sent them an email
Shane Q.
I have the account number as 10591722 but I don't see that anywhere in our list of accounts. Do you guys know what account it is? 
Hector M.
Shane Quast Shane
 yes, we have $1,000 for Botox on Facebook for them.. it is on the Google ads task for you. 
Shane Q.
Are we supposed to be doing FB for this client? 
Shane Q.
Thank you!
Hector M.
image.png 1.12 MB • Download
Hector M.
Shane Quast Shane
 since Isaac will likely not respond to late I went ahead and added the GTM and GA codes to the site. They are good go. 
Hector M.
Shane, I will have Isaac add it now... 
Thanks.
Shane Q.
Hector Mota Hector
Isaac Klausnser Isaac
GTM code is missing from this page: https://navacenter.mysculpt.net/coolsculpting/