Chris, as I informed you on the email, their last CR audit was on June 6, 2019. 
I sent you the file via email. Here it is again just in case. 
Also, please let me know if you want me to audit them now so you can have a more recent CR audit to talk to them about. 

Neem Medical Spa - Call Rail Audit & Insights.docx 18.6 KB • Download

Can you do a quick audit today, just fill out lead form, see how long call and text respOnse time is. 

Do you mean a SECRET SHOP leads test? Or CR audit of calls? Or both?
I will get on the former right now in any case. 

do both but don’t spend too much time on listening to calls 

Got it.. I believe since they are labeled LIGHT, they do not have that many calls to begin with.. But will do so now. 

whitney.zelig@gmail.com - we sent this to them right 

Neem Medical Spa Secret Shop Leads Test

Time: 1:57 PM
Date: 8/12/19
Website - https://www.neemmedicalspa.com/coolsculpting-boston/
Confirm - https://www.neemmedicalspa.com/thankyou/

Name - Jerry Michaels
Email - Jwp_99_01@mail.com 
Phone # - 201-677-5371
Zip Code - 01103 - Springfield
Message - Looking to shed some fat from my chest and stomach area
----

yes i sent the last one to the doc 6/6

Chris, here  is the Neem Medical CR report for July-August. Due to the lack of calls, there really isn't that much to report on. 

Neem Medical Spa - CallRail Audit & Insights – June 10 to August 10th.docx 1.22 MB • Download

As far as the Secret shop leads test, they already called me back and sent me an email - 
First Phone Call | Yes - 8/12/19 - 2:36 PM
First Text | None
VoiceMail | Yes
Text Message | No
Confirmation Email | Yes - 8/12/2019 at 2:10 PM 
-- 
Please let me know if you want me to move on to phase 2 and call them to ask questions. 

You can finish the report and send it to me 

The CR report is finished. You can view it 2 comments above where I uploaded it. I can send it to you via email if you like. The only thing missing is the Secret shop leads test outcome. 

whitney.zelig@gmail.com , Chris ,
Not sure if you guys ever got around to sending this report. Just in case, I updated it to include the Secret shopper leads test results. Here it is =

Neem Medical Spa - CallRail Audit & Secret Shopper Results – June 10 to August 10th.docx 1.22 MB • Download

Fyi - to make life easier lets have hector send out the call reports from now on. Just wanna make sure we dont f up on something. - moving forward hector this is all you 

Thanks Chris.
I guess we can have Whitney just peruse the report and then I send it to make sure all is perfect. 

So Whit, does that mean we haven't sent out this report to Dr. Sandhu at Neem yet?
Please let me know so I can send it to them ASAP. 

please email to doc from support

Got it. I am going to add the extension and send to Doc now. 
Can you please tell me the name of the extension you mentioned? I tried looking it up, but cannot find it. Thanks

Whitney, thanks but I ended up posting without asking the name of the extension. 

Whitney, the report has been sent to the Doctor. I took a few days longer because Hubspot does not have a Gmail extension for any other browser other than Chrome - which I don't use on this computer. In any case, I sent it out from my other PC. ------

Hello Dr. Sandhu

The following attachment contains Neem's Medical Spa's CallRail report involving recent call activity. You will also find results of a Secret Shopper leads test report we performed on your Spa's staff. 
Please let us know if you have any questions or concerns regarding this report. We welcome any insights, suggestions or concerns you may have. 
Thank you for using MedStar services. 
Kind regards, 
Medstar Support Team.

This is done. Email tracking shows the Dr. opened the email = 44 different activities. 

Thx for going through and checking old tasks bud!

You're very welcome good sir. 
You know I just love findings things that are broken or need attention.