Chris , I am going ahead with a Call Rail audit report on New Beauty Wellness since we have never done one on them. 
Do you want me to Secret Shop them today as well so I can have that information for you together? 
You have 8/14 as the date which is tomorrow anyway. 

If you havent done laser hair removal yet do that. 

Do you mean Laser Aesthetics Center - https://www.laser-aesthetic-center.com (The Callrail tracking has been disabled by the client)
Or do you mean if I haven't secret shopped them for Hair Laser Removal yet, to do that on them? 

Chris , I need an answer on this.
did you mean if I haven't secret shopped them for Hair Laser Removal yet to do that on them?

Yes secret shop a product / treatment you have not done yet 

I figured that. But to be on the safe side, I sent two separate leads one for Sculpsure and one for Laser hair removal - 

New Beauty Wellness - Secret Shop Leads Test 
Website - https://newbeautywellness.com/sculpsure/
Confirm - https://newbeautywellness.com/c/sculpsure/
Date: 8/13/19
Time: 1:35 PM

Name - Mark Roberts
Email - Mrp.990123@gmail.com 
Phone # - (972) 656-9619
Message - I have problems in my belly with fat and in my arms
Sculpsure
------
Laser Hair Removal 
Website - https://newbeautywellness.com/laser-hair-removal/
Confirm - https://newbeautywellness.com/c/laser-hair-removal/
Date: 8/13/19
Time: 3:16 PM

Name - Marisol Parsons
Email - marisolsexi25@hotmail.com 
Phone # - 407-732-0190
Message - Interested in having laser hair done on my legs and other areas.
----

Here's the interesting thing. 
The first lead for Sculpsure, they have not called me back. 
However, they just called and left a message for the Laser Hair Removal. 
@T - 8/13/19 at 3:28 PM
---- 
They did send 2 emails to the Sculpsure lead though:
Confirmation Email | Yes - 8/13/19 at 1:51 PM
Follow up Email | Yes - 8/13/19 at 2:18 PM

-- No text messages to either lead -----

-- No text messages to either lead -----

You're welcome. 
BTW, almost every single call to this Spa is for scheduling an appointment of some kind. I have never heard anything like this before. Call after call after call. 

Hey Hector
Here is the login for support@medstarmedia.com
support@medstarmedia.com
Cool2019#$

Can you draft it up and save in docs?

Here is the attachment we send to providers that need 1. better follow up 2. better phone script ( except this only applies to Coolsculpting)

Lead Protocol (1) (1) (1).pdf 23 KB • Download

Coolsculpting Front Desk Script Medstar Media (1).pdf 830 KB • Download

Let’s attach protocol to lead script so only one doc. Lets store it doc where they can easily download it to like medstarmedia.com/tools 

Whitney, what exactly do you need me to save to docs? This or the report I sent? BTW, I am only seeing 2 pages here. Are there supposed to be more with the questions and entire script on it? 

hey Hector can you re-send the report to me, I cant seem to find it?

I am going to post it in support with the proper email addresses ( so next month you can see which email addresses it goes to)

Yes, don't know what happened. Here it is. Also emailed to you just in case.

New Beauty Wellness - CallRail Audit & Secret Shop Lead Test – May 22 to August 13th, 2019.docx 20.5 MB • Download

Report did not attach please email

Chris   There it is now. I am still sending it to you via email anyway. 

Send to whitney too

Yes, I added her. SENT! 

You are the best. Let’s jump on a quick priorities call. You free around 1PM EST  

Thanks.. 
Yes I will be ready for you. 

sent from support@medstar