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Optimum ABQ - optimumabq.com - CZ

Digital Marketing Set Up (One Time Fee) • Digital Marketing Monthly Management Service
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Client Onboarding

✔ Confirm hi@medstarpatients.com is not in client's spam folder

Hector M. added this on
Completed by Hector M.
Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
Send from hi@medstarpatients.com's email. Make sure you send it to ALL lead notification email addresses on the Client's spreadsheet.

Template for Email:
Subject line - Please confirm your leads are being properly received!

Hello ((client)) Team, 

This is the email address where we will be sending your pop-up lead notifications from. It is important this email address is marked as "not spam" and moved to your Primary Inbox. Please add "hi@medstarpatients.com" as a contact in your address book. 
If you need assistance, please let us know. It is important that you are always checking your "primary inbox, updates, promotions, spam, etc" just in case an important email goes there. 

Reply "YES" to this email to confirm this email is in your primary inbox. 

Thank you,
Medstar Media

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Sent client {Optimum ABQ - optimumabq.com} email from hi@medstarpatients.com's inbox to have them confirm their leads are being properly received! Notice sent to the following emails:  info@optimumabq.com ) Will wait for their YES reply to confirm. 
No one was notified
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Isaac Klausnser, Medstar Isaac
I am having a problem with the forms. Some of the emails are coming back with issues.

Your message to cdraper@swgynonc.com couldn't be delivered.
| Security or policy settings at swgynonc.com have rejected your message.

Can you please let me know what we should do or can do?
image.png 58.4 KB • Download
Notified 1 person
Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - We can't do anything for this on our end unless we have full access to client's office 365 account. We need to ask the client to check the security settings in their account and update it. 
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
So none of those emails are used by any of our forms? I will check Hi@medstar inbox to see if the problem persists. If it does, I will contact the client. 
Thanks. 
Notified 1 person
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Email sent to client this morning to see if they can fix the ongoing issue. 
Notified 1 person
Hector Mota, Operations Manager at Medstar
Hector Mota re-opened this to-do.
Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector Vania J, Medstar Vania - This is on the client's end. Please ask them to change the email settings and add hi@medstarpatients.com as a allowed email in their Mail server.
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
I figured as much Isaac and I mentioned it on an email. But it looks like they have not fixed it. I will reiterate this again now.
Thank you. 
Notified 2 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Sent follow up email to them now... 
Notified 2 people
Alyssa Workman, Medstar Alyssa Workman
Hector Mota, Operations Manager at Medstar Hector here is the migrated task on ClickUp once you confirm this has been resolved https://app.clickup.com/t/86a1mjekt
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
No... this client does not respond. 
The emails still coming back as undeliverable. Chris let them know.. they just do not respond. I will bring it up again. 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Matt, Team, 

I am following up once again. 
We are still getting an error message with this email address info@optimumabq.com 
This email is where your leads are being sent to from Hi@medstarpatients.com inbox. 
Can you please have someone on your team add Hi@medstarpatients.com as a contact?

Thank you. 
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
After seeing an issue with this email bouncing, I got a response from Cuyler that agomez@optimumabq.com is no longer with the company. 

I am waiting to verify what other emails - if any - are no longer valid. 
Notified 3 people
Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector  - DONE
Notified 3 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thank you Isaac. 
This has been a headache for months and the client never responded. 
He finally did and the issue is now fixed. 
Notified 3 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.