Hi Elizabeth  
How are you?

Can you please test out this client's Social Media Semaglutide campaign to see how they respond?

Once you have that info ready, please let me know so I can loop in Chris. 

Thank you. 

Hi Hector - began today 8/4. Thank you

Hi Hector - below is the secret shop report & email draft. Please let me know if you need anything more from me on this one. Thank you

EMAIL DRAFT:

Hi Team,
 
You've been secret shopped! Attached is the full report.

We input a lead, commenced with text engagement & called the front desk inquiring about Semaglutide. 

Here is the recorded call:
https://drive.google.com/file/d/1GqMssLHBK8zzpxLn5Cxq6Cab3UGGkVPi/view?usp=sharing

We received three texts from you after we input the lead. Unfortunately, we did not receive any phone calls from you or a welcoming email.

Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call.

The salesperson that answered our call was friendly, professional and knowledgeable. This is great! However, we suggest beginning the call by creating excitement around the procedure. This helps to establish a sense that the clinic is a warm and welcoming place and that the treatment will be a positive experience. As well as requesting the caller's contact information.

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Good morning Elizabeth  
Great work on this. 
You know I used to be the one who did this back in the days... one of my first jobs here.. Years ago.. I used to enjoy doing it because I got to play detective. 
I will let Chris know. 
Thank you.