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Digital Marketing Set Up (One Time Fee) • Digital Marketing Monthly Management Service
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO +2 others
From the list: Front Desk Support

✔ Secret Shop Report Update Needed

Jenna M. added this on
Completed by Hector M.
Assigned to
Elizabeth Ruffa Elizabeth R. Hector Mota, Operations Manager at Medstar Hector M. Vania J, Medstar Vania J.
Notes
Hector Mota, Operations Manager at Medstar Hector Vania J, Medstar Vania Elizabeth Ruffa Elizabeth  

Hi Team, Chris viewed Optimum's Secret Shop report, he would like anything related to the Welcome letter removed from their report. 

Chris is wondering if we need to create a welcome email for Semaglutide? 

If not, we will need to create a separate task to create a welcome email for SemaG leads. 

Please advise. Thank you so much!

Comments & Events

Vania J, Medstar Vania J
Jenna Maschino, Senior Support Specialist at Medstar Jenna from my understanding the team uses their own messaging now. I'm in the middle of trying to confirm that with their team but they've had a lot of turnover in management.
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  looping you in
Notified 3 people
Vania J, Medstar Vania J
Thank you. Jenna Maschino, Senior Support Specialist at Medstar Jenna  did you already send to Matt or can I? 
Notified 4 people
Vania J, Medstar Vania J
Elizabeth Ruffa Elizabeth  can I get the recorded link?
Notified 4 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Morning everyone. 
Are we all good here?
Notified 4 people
Elizabeth Ruffa Elizabeth Ruffa
Hector Mota, Operations Manager at Medstar Hector Vania J, Medstar Vania  - Hi guys! Just following up on this one, has it been sent to the client? Can we close out this task? TY
Notified 4 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Hi Elizabeth Ruffa Elizabeth  
I am trying to find out from Chris and Ivonne if it was sent over to the client. I sent all of your files to them 11 days ago. I am not seeing any emails about this going out from support. 
Notified 4 people
Jenna Maschino, Senior Support Specialist at Medstar Jenna Maschino, Senior Support Specialist
Vania J, Medstar Vania Hector Mota, Operations Manager at Medstar Hector  
V, so sorry I missed your question last week! I just spoke with Chris and he said he believes he sent the Secret Shop report to Optimum. But, I too, am not seeing the message in his Sent folder. Vania, did Chris tell you that he sent the report at all? I'm can't imagine he sent the report from his personal email. Trying to track this down, sorry for the delay!
Notified 4 people
Vania J, Medstar Vania J
Jenna Maschino, Senior Support Specialist at Medstar Jenna  I went over the highlights with the client on a call. Chris mentioned on a call wit Matt that he sent it over but either way the client knows the results.
Notified 4 people
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Hi Jenna, no worries, thank you. I also did not find anything in his emails about this. 
Vania, thank you also for letting us know you let the client know the results. 
You ladies rock! 
Notified 4 people
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.