whitney.zelig@gmail.com Chris  

Tracking Number: (603) 255-5889

Date- 10/20/20
Time-  6:49pm EST
Name - not asked so no name was given
Email - not given
Phone Number Used - Google Voice number (267) 826-4265 (but it came up on CallRail with my actual name and number)

Recorded Call: Call Rail- 

-Called about CoolSculpting procedure. The receptionist answered.

1. Asked for some information about CoolSculpting procedure.
-The employee recommended a new client virtual consultation with a medical director, who could give me details about the service. I asked if she could tell me more about the treatment first.
-The person gave details about the machine and what the applicators look like. Explained about fat cells being frozen and crystallized, and permanently damaged.

2. Asked if it "works"
-She mentioned there's a 25% reduction in fat after a cycle.
-Talked about before and afters they have available to look at and how noticeable the results really are.

3. I asked about cost
-She said I'd get more exact numbers in consult, and she could schedule me. -Mentioned there are some promotions going on but didn't specify what they were.
-Mentioned the Brilliant Distinctions website (and that they changed their name to Alle) and you can sign up with them and get points for services and gift cards for the points to pay for other services.

4. I thanked her for the information
I said I would call back after doing some more research and looking at the Alle site.

Notes:
She was VERY friendly and knowledgeable about the procedure but could use some techniques to get a more effective sales pitch together.
I'm not sure if she specifically knew what the CoolSculpting promotions were.
I would recommend getting the person's contact info and following up.
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This is okay... 
Just use some
Paragraphs
to break down your 
statement... 
I write them in parts... 
Also, I write down what questions I asked... and the answers they gave me... 
Here is example of one I did for a previous client -----
----------------------
The phone rang and an agent by the name of Susan answered. I informed her that I had filled out a form on the Sight of Beauty website regarding Coolsculpting. Agent Susan then responded “Great, are there any questions I can answer for you?” I then went on to ask her the following questions:

1. How safe is the Coolsculpting Procedure? – Agent Susan said it was very safe and also mentioned that it was the only FDA approved procedure for fat reduction. She also went on to say it all depends on the person and explained other things. She then asked me if there was a date and time to schedule a consultation.

2. How many sessions will I need? – She said everyone is different. Some see results in one visit while others need more than one.

3. How long before I see any results? – Agent Susan results vary. But usually you see results within 4 weeks. She also went to explain how long it takes and about the applicators. 

4. Does insurance cover any part of it? – The agent responded by saying that she was not sure about my individual insurance. But that they did offer care credit and could help me set it up.

5. Is Coolsculpting free or do I have to pay for it? – She said all of their consultations were complimentary.

6. Are there any promotions going on right now? – She said that for new clients there are packages for Coolsculpting. There is also a 25% off the package price. 

Following these questions, I went ahead and told her that I would check with my girlfriend so we could set up an appointment together. Agent Susan said she was more than happy to have answered my questions and said she would give a call within a few days to follow up and answer any additional questions I may have.

Lets send it to her. Nice work