Sydney Vania - I just checked again and confirm. All the popups on this website are already connected.

I'm seeing both of these leads in their GHL.

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I also checked in the logs and both of these leads got sent to the GHL successfully.

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Isaac  if the leads are populating then they for sure are not appearing in conversations or opportunities. We just went over it with the client and we input those leads manually for them to be able to track.

Isaac  could the issue be on the HL side?

Vania - That's weird. I just did two different tests and both of them got added to their GHL successfully. Can't think of anything other than a temporary glitch on the GHL side. I will keep track of their leads for the next couple of days and if I notice this issue again. I will contact GHL support as all looks good on our end.

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Isaac well I have found the issue. Revenge MD just told me those leads are appearing on their high level

Isaac  first they got Radiance Md's leads not they have Prime MD. There is an issue happening somewhere in the setup.

Vania - Hmm..that's interesting. I just checked again all the settings but couldn't see anything that could have caused this except one thing which is just my guess. We noticed this issue happening only with the popup leads on both of these websites (prime MD and radiance) while the GFs on both of the websites were sending the leads to the correct GHL account. It may be that our team members who set up the zaps for popups used the revenge MD popup zap as a starter template to connect popups on these two websites zapier saved the cache in the backend of the GHL event as everything looked good on the frontend. I didn't know earlier that they use another client zaps to create new connection or maybe they recently started doing it but I found this yesterday on one client zap when Jonnamae confirmed me after setting it up on her end and I noticed it had the steps of some other client it. I instructed her never to use other clients zaps for a different client not because of the above issue but because I noticed it still had other client events in it which were active. 

Jonnamae Kristabel Gerlie - Can you please confirm which one of you created the zaps for the "prime md and radiancemd " client websites and did you use the duplicate option to set up the popup zaps for these clients?

Also Jonnamae - I sent you a message here on BC3 yesterday regarding the zap you set up for a different client where you asked me you have not connected it to the leadsheet because you don't see it created yet. I can't remember the client's name but can you check and confirm that you received it. 

Jonnamae - Found it. It was in this client's thread.

Popups - Oceans Dermatology - www.oceansderm.com

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Isaac , it's all my bad. I just read the thread from Oceans Dermatology as well.

Jonnamae - Also have you started taking someone's help recently for the popups zap set up? I recall last month Gerlie was set up for us but not sure if she still sets them up for us? Whoever of you or someone else is setting them up. Did you recently start using the duplicate option or you have been doing this same since the beginning?

Please let us know. Thanks.

Jonnamae - Sorry, pls disregard my previous message. I didn't realize you already replied to it while I was typing.


Jonnamae - Please let us know about them below.

Did you recently start using the duplicate option or you have been doing this same since the beginning?

Isaac , we've been doing that since the beginning.

Isaac , noted. no more duplicate. We will start with the new zap.

Isaac , it's my fault. I'm really sorry for what happened above. I will make sure, this never happens again.

Jonnamae - No problem. It may be that recently zapier made some changes in the cache configuration on their end that using the duplicate option caused this issue. 

Regardless. YES. Please always create a new zap and also is it OK with you if you guys connect them with the client's email and then I go ahead and connect them with the leadsheet and GHL on my end like we used to do earlier?

Isaac , Yes. noted. thank you so much.

Isaac  - I haven't been into popups lately, but I'll keep that in mind, no more duplicates.

Ivonne Alyssa   so this is the issue it turns out. ^^ Mystery solved.

Isaac and team. yes please can we go back to this way of setting it up

YES. Please always create a new zap and also is it OK with you if you guys connect them with the client's email and then I go ahead and connect them with the leadsheet and GHL on my end like we used to do earlier?

because there have been several issues lately with the leads and the texting app and I am having to "treasure hunt" trying to pinpoint the issue after the fact and I'm guessing it's related to copying over these set-ups. Thanks everyone!

Vania  is this good to go then?