Emily  Is this the one I suggested deleting? 

Shane  yes. Hector is going to try contacting support again about this and see if he has better luck with speaking with a different person. 

Yes, I will try again to see what happens. I believe that is the best option. Creating a new account, I believe will trigger a circumventing suspension. Just my humble opinion. 

Hector have you been able to try again and have better success?

Hector  following up on Emily's question. Thanks for the update!

Shane  
Please take note that I have paused this client's MS | search | dermal fillers | vegas

Google ads campaigns. 
Emily, once I am done with Coops, I will try to get this fixed.. 

Hector when you have a chance to fix this, this is in ClickUp to close out when done, thank you https://app.clickup.com/t/86a1qdbp8

I am in contact with Google ads support right now. I am trying to see if they can help us add another payment user to the account. 
Hopefully this time, they will be able to help us out. 

Conversation lasted well over an hour... the gist of it, or their final suggestion, is below:

"Thank you for your patience and sharing these details, Hector.

In this scenario, the next best workaround I may suggest to you is that we can help you in getting the Admin access or ownership access for this child account. 

Once you have the access to provide the authorization, then we should be able to assist you in further steps to create a new payments profile.

To gain access in this child account, we have a specific team and to redirect you to them we need to take this case offline. 

I hope that is okay with you.

 To help you gain admin access in the child account, I am taking this case offline to redirect it to the dedicated team. "
=======
I will keep my eyes open in the next few days for an email from them to see how we can gain ADMIN access to the account. 

Emily  
Is there another email with revengemd.com we can use for this client?
We have reno@ and vegas@
how about info@revengemd.com ???
Do they have access to it? if so, can you please have them give us access to it so I can use that one to transfer the ADMIN access to?

For your reference, your case number is 1-8733000036369 

Hector i think she made the info@ email when we were on the screenshare with her. when you say give us access do you mean that you need the login credentials. 

I told her to call me when she is free. she is pacific time so won't be for a little while.

Yes, I need the login details for the account so I can login into the account when they respond. Google ads team will need a new email to add as ADMIN and it has to be one that they have access to... will always have access to. 

I do not want to add one of our emails lest we go through this again later. 
Please let me know 
Thank you. 

Hector  no problem! she is going to text me the password by the end of the day 

Isaac
Can you please add the following to the https://www.revengemd.com site when you get a chance?

By proving ownership of your company domain. Please follow the steps below to prove ownership of your company domain: 

Hector - Here you go

https://www.revengemd.com/Google-Ads.txt

Isaac  
Congrats on the baby!!!! 
Great to have you back. 
Thank you.. I will reach out to Google ads team today. 

Isaac  
Does this string https://www.revengemd.com/Google-Ads.txt
contain only this GooGhywoiu9839t543j0s7543uw1 ???
We need it to say 

“GooGhywoiu9839t543j0s7543uw1. Please add " info@revengemd.com" to Google Ads account 316-703-9833 with admin access - Date {01/24/2024}.”

Can you please confirm because the rest of the string is not visible. 

Great news everyone. I have now secured ADMIN access for this client. 
Furthermore, I have also secured that they have a payment user under info@revengemd.com email. 

We are all set and just need to add a new form of payment method to the account. 

Emily  
Can you please let me know if the client ever figured out the issue with the CC for the Google ads account?

Emily  following up with you again. 
Chris is asking me about the CC for this client. 
Did you ever get one from them that works?
The one I got from Heidi yesterday, that one was for their WP hosting. Not sure if they want us to use it for Google ads?

I got a new CC from Emily.. thank you. 
I did notice that the balance was already paid off. 
I added the CC and the account is ready to go pending the client's instruction
to turn the campaigns back on..