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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Admire Aesthetics

Elizabeth R. added this on
Completed by Vania J.
Assigned to
Ivonne Ackerman, Medstar Ivonne A. Vania J, Medstar Vania J.
Notes
Hi Ivonne Ackerman, Medstar Ivonne and Vania J, Medstar Vania ,
Here is the secret shop report, let me know if you need anything else from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Here is the full report. 

We inputted a lead, & called the front desk inquiring about CoolSculpting. 

We inputted a lead, commenced text engagement and placed a recorded call. You contacted us by email, phone, and text. Great job! 

The salesperson on the phone was friendly and knowledgeable. This is Great!

However there was no follow up after the scheduled consultation was “missed”. It is vital to follow up with missed appointments since these are the people closest to becoming patients.

We recommend that you schedule a Front Desk Training. 
Schedule a time here:

Comments & Events

Ivonne Ackerman, Medstar Ivonne Ackerman
Hi Vania J, Medstar Vania  just making sure you received this. thank you!
Notified 2 people
Vania J, Medstar
Vania J completed this to-do.