Hi Ivonne  
This is the only name I have that was used for Advanced Family sports medicine and Sydney has marked off on the spreadsheet that she erased it. Please let me know if it is okay to begin this new shop on them. Thanks
| Jamise Hart | 2039025169 | hartjasmie@gmail.com 

Hi Elizabeth  where are we with this shop?

Recorded call is scheduled for tomorrow 8/15

Elizabeth  thanks! Please remind me on our meeting this week to go over these shops and how long the process is taking. 

Ivonne  - just a quick update.. I've tried to get them on the phone a few times this morning and keep getting a voicemail. 

Elizabeth  please notate this in the report and keep trying throughout the day. If they don’t reply, call tomorrow and leave a voicemail. Thank u!

Will do. Thank you

Hi Ivonne here is the secret shop report and email draft. Please let me know if you need anything more from me on this one. Thanks!

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: 

https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE43996ce10a7ececcff9383265f4f5829  

 

Unfortunately, we received no phone calls from you and three texts after we input the lead. We replied to the texts with questions about the procedure, but stopped receiving replies from you.

 

Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. Also, answering text messages is vital to securing qualified leads. Qualified leads are potential patients that take the time to ask questions. They show a great deal of interest + urgency. By not receiving answers, the lead is encouraged to look elsewhere for the service. 

 

We would love to help set up a plan for you to be contacting leads 3x in the first week and to be replying to all text messages. 

 

It took us 3 calls till we were able to get through to someone on the phone. The salesperson that answered our call was friendly but not knowledgeable. She put us on hold 3x, we were on hold at one point for 2 minutes 11 seconds. She informed us that the person who could answer our questions was not there today and encouraged us to schedule a consultation. When we asked her a few questions she was very unsure of herself and did not answer questions in a recommended way. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Thank you Elizabeth . great job!