Hi Vania , here is the secret shop and email draft that was done on Advanced Plastic Surgery. Please let me know if you need anything more from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text engagement and called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/EW0b7AL48AWktqHBPorb  

We only received 1 phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. 

We would love to set up a process for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

The salesperson that answered our recorded call was friendly and knowledgeable. This is great!

SECRET SHOPPER Report -Advanced Plastic Surgery Center.pdf 105 KB • Download