began 5/18

any chance you have any preliminary data for me Elizabeth  ? I'm actually meeting with them today (Friday) in the afternoon. Thanks!

Hi Vania  - I see 1 incoming call but no texts.....

Jessica  when this one is done can you please send to the new mgr. The one I met with on the 19th? Thanks

Jessica  did this get sent? Can you put the shop into their docs and files? And then close this task.

wait Elizabeth is this one done? Where is it?
Chris wants to see it.

Vania  i did see your message here, but I am not sure if Elizabeth completed it?

Hi Jessica -
EMAIL DRAFT
Hi Team!

You've been secret-shopped! Attached is the full report. 

 

We input a lead & called the front desk inquiring about CoolSculpting.

  

Here is the recorded call: 

https://drive.google.com/file/d/1fwmIWv0hnYHPZkKHiGixm5_HQzeYeS9O/view?usp=drive_link 

 

We received 1 phone call from you. Contacting a lead with a direct phone call at least 3x in the first week is the best way to ensure that the lead is converted into a potential patient. 

We also did not receive any texts from you. Sending texts is vital in securing qualified leads. By not following up, the lead will likely look elsewhere for the service. 

 

We would love to help set up a plan for you to be contacting leads 3x in the first week and to set up automatic text messages. 

 

The salesperson that answered our call was friendly, knowledgeable, and professional. However, she did not answer pricing questions in a recommended way. We recommend quoting the cost of the lowest-priced applicator and then mentioning that an accurate price can be given during their complimentary consultation.

 We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

American Laser Med Spa Secret Shop.pdf 114 KB • Download

Elizabeth  thank you for all you do. Appreciate you! 

Elizabeth there were 3 texts. can you fix the shop then Jessica  can you send the corrected one to Chris and save the corrected one in the clients docs & files? Thanks

Jessica Vania   updated

Hi Team!

You've been secret-shopped! Attached is the full report. 

 

We input a lead & called the front desk inquiring about CoolSculpting.

  

Here is the recorded call: 

https://drive.google.com/file/d/1fwmIWv0hnYHPZkKHiGixm5_HQzeYeS9O/view?usp=drive_link 

 

Unfortunately, we only received 1 phone call from you. Contacting a lead with a direct phone call at least 3x in the first week is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

 

The salesperson that answered our call was friendly, knowledgeable, and professional. However, she did not answer pricing questions in a recommended way. We recommend quoting the cost of the lowest-priced applicator and then mentioning that an accurate price can be given during their complimentary consultation.

 We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Hi Jessica  - can you confirm that you sent this to the client before I close out the task? TY

Elizabeth  I sent it out