Hi Vania , 
Here is the secret shop report and email draft on American Laser Medspa. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text engagement and called the front desk inquiring about CoolSculpting. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REaa4eaac73ad14dc59fe9b46c88611176 

We submitted a lead and did not receive any phone calls from you and only one text. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults as well as automatic texts. 

The salesperson that answered our recorded call was friendly and knowledgeable. However she did not answer pricing questions in a recommended way or ask for our contact information. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report -American Laser Med Spa.pdf 107 KB • Download