Sure thing Ivonne . Put the lead in today

Hi Elizabeth  where are we with this secret shop?

Text engagement begins tomorrow

Hi Vania ,
Here is the secret shop report and email draft. Please let me know if you need anything more from me. 

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE399cb90a748e75baca368473be4e7693 

We only received 1 call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

The salesperson that answered our call was friendly and knowledgeable but there could have been a little more excitement built around the spa, treatment and staff. She also did not answer pricing questions in a recommended way or request our contact information.

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Sydney the only contact I've ever had for American Laser was Neel Kanase and this is his email. I've never actually talked to him but this is the contact I have on file. nk1971@hotmail.com