whitney.zelig@gmail.com  Am I secret shopping them for Coolsculpting? 

yes please Elizabeth  

whitney.zelig@gmail.com - Here is the secret shop report and email draft. Please let me know if you need anything else from me on this one. Thx!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting.

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE77872a88202e26cdea46c41947526b00 

You contacted us once by phone and 3x by text after we input a lead. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to help set up a plan for you to be contacting leads by a direct call 3x in the first week. 

The salesperson that answered our call was friendly and knowledgeable. There could have been a little more excitement built around the spa, staff and treatment. She also did not request the caller's contact information.  

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Artistry Skin and Laser.pdf 108 KB • Download