Secret Shopper - phasing out of this project, task out in own client folder

Bare Medical barevt.com

Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Elizabeth Ruffa Elizabeth  Hi! could we start a secret shop for them on Thurs? For CS Elite? Thanks!

Comments & Events

Elizabeth Ruffa
Vania J, Medstar Vania  I've received 2 texts so far, but no phone calls?
Vania J, Medstar
Elizabeth Ruffa Elizabeth  I know we discussed Friday using your actual phone number since we need to be super accurate with this client. Even with your cell number you still haven't gotten a call back?
Elizabeth Ruffa
Hi Vania J, Medstar Vania Ivonne Ackerman, Medstar Ivonne - here is the secret shop report and email draft for this one. I didn't write down that we put in two separate leads to ensure that the calls received were correct. I just took the information from the lead input with my personal number as I did receive one call there. Let me know if you want me to write it up explaining how there were no calls to the GHL number, and one call to my cell phone.

EMAIL DRAFT:
You've been secret shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting Elite.  
Here is the recorded call: 
Unfortunately, we only received one phone call from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

We received 3 texts from you and text engagement followed our recommended protocol. This is great!
 
The salesperson that answered our call was friendly, professional, and knowledgeable. She mentioned the promotional event that was going on and answered pricing questions in a recommended way. Excellent. 
 
We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Vania J, Medstar
Ivonne Ackerman, Medstar Ivonne  do you want to send? I can- just let me know.
Ivonne Ackerman, Medstar
Vania J, Medstar Vania I'll send it. thank u!
Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.