Vania  I've received 2 texts so far, but no phone calls?

Elizabeth  I know we discussed Friday using your actual phone number since we need to be super accurate with this client. Even with your cell number you still haven't gotten a call back?

Hi Vania Ivonne - here is the secret shop report and email draft for this one. I didn't write down that we put in two separate leads to ensure that the calls received were correct. I just took the information from the lead input with my personal number as I did receive one call there. Let me know if you want me to write it up explaining how there were no calls to the GHL number, and one call to my cell phone.

EMAIL DRAFT:
You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting Elite.  

Here is the recorded call: 

Unfortunately, we only received one phone call from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

We received 3 texts from you and text engagement followed our recommended protocol. This is great!

 

The salesperson that answered our call was friendly, professional, and knowledgeable. She mentioned the promotional event that was going on and answered pricing questions in a recommended way. Excellent. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Bare Medical.pdf 109 KB • Download

Ivonne  do you want to send? I can- just let me know.

Vania I'll send it. thank u!