Jessica - Hi, I don't see a gravity form on this page? I clicked on booked now and the image on the right is what I got brought too. Is that what I should use? If so which office in Toronto?  Thanks for your help :) 

https://go.beautybarclinics.ca/coolsculpting-toronto-ca/ 

Hi Jessica Vania - here is the secret shop report & email draft. Please let me know if you need anything else from me on this one. Thanks

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report.  

 

We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting.  

Here is the recorded call: 

https://drive.google.com/file/d/17nsS9yWi1xbYeiMCplcxOIflk4dVIeA6/view?usp=share_link 

 

We received three texts and a welcome email from you but unfortunately we did not receive any phone calls. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. In addition, we noticed that there were no notes added in the app and that the lead was “abandoned”. 

The salesperson that answered our call was professional and had basic knowledge about the treatment. She quoted the lowest price applicator but did not mention any current promotions or financing options available. She also did not request the callers contact information at the beginning of the call which we recommend doing for follow up purposes.  

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

BEAUTY BAR SECRET SHOP.pdf 109 KB • Download

Jessica can you send this to Ashraf, please and thanks. Listen to the recording and see if there's anything else to add

Hi Jessica  - just following up on this one.. Am I able to close this task out? Ty!