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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Beauty Bar- west hollywood- Dolph (employee)- Secret Shop

Vania J. added this on
Completed by Jessica M.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth can we please start this today. It needs to be for an employee named Dolph at the west Hollywood location. Lets do Morpheus8
https://go.beautybarclinics.ca/morpheus8-west-hollywood-ca/?gad=1

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
I'm going to make the call now & then submit the lead for their texts/calls. I'll have the recorded call report to you shortly Vania J, Medstar Vania Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  
Vania J, Medstar thx
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Hi Vania J, Medstar Vania Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 
 
We input a lead, attempted to commence with text engagement, & called the front desk inquiring about Morpheus8.  

Here is the recorded call: 
 
We received a welcome email and 3 texts from you. However, we only received 1 call from you. Contacting a lead with a direct phone call is the best way to convert a lead into a potential client. 
 
Also, we did not receive a response from you when we initiated text engagement. Having the ability to answer text messages is vital to securing qualified leads. Qualified leads are potential patients who take the time to ask questions. They show a great deal of interest and urgency. By not receiving answers, the lead is encouraged to look elsewhere for the service.
 
We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call and replying to all text messages. 
 
Dolph answered our recorded call, he was very knowledgeable, and friendly and built excitement around the spa, staff, and treatment. He answered pricing questions in a recommended way and shared current promotions. This is great!
. 
We highly recommend that you schedule a Front Desk Training call here: http://calendly.com/Vania-medstar/front-desk

Jessica Marino, Digital Marketing Coordinator at Medstar will send today!
Jessica Marino, Digital Marketing Coordinator at Medstar thank u!
Notified 2 people
Jessica Marino, Digital Marketing Coordinator at Medstar
Jessica Marino completed this to-do.