Hi Hannah  - just want to make sure the due date is when you want the shop to start

Elizabeth  Hi! Okay, thanks for letting me know. I didn't know if I should give you a few days notice to start. I put in a lot of secret shop requests so I felt terrible assigning them all on 1 day for you. Let me know if there is anything I can do to help!

Hannah  - No worries! I typically have no issues starting them the same day/next day. 

Hi Hannah  

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement, and called the front desk inquiring about your Signature Facial. 

Here is the recorded call: 

https://drive.google.com/file/d/1LGZIpf8R_NMK61uJgGKZ_WgV8FqziUMU/view?usp=sharing 

You contacted us 1x by phone, 3x by text, and sent a welcome email after we input the lead. Contacting a lead with a direct call is the best way to convert a lead into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct call.

The salesperson that answered our call was friendly and knowledgeable but there could have been a little more excitement built around the spa, staff, and treatment. It is also essential to mention any special pricing and financing available. This creates a sense of urgency by mentioning a current sale.

We recommend that you schedule a front desk training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct phone call.

Schedule a time here: http://calendly.com/Vania-medstar/front-desk

Hi Hannah  just following up on this to make sure you saw it and sent it to the client. Please let me know if I can close out the task. Thanks a bunch