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Hi Jessica -

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: 

https://drive.google.com/file/d/1DVwqFXYJv43IddA9zzOsGc1hWZep0h33/view?usp=share_link 

You contacted us 2x by phone and 3x by text after we input the lead. We would love to help set up a plan for you to be contacting leads 3x in the first week by a direct phone call. 

The salesperson that answered our call was friendly, professional, and knowledgeable. However, she did not answer pricing questions in a recommended way. When being asked about pricing we recommend quoting the cost of the lowest-priced applicator and then mentioning that an accurate price can’t be given until they can be assessed during their complimentary consultation.

We recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions about pricing. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Blue Water Spa Secret Shop Report (2).pdf 115 KB • Download

^^updated Jessica