Vania  did you write something on this task? I have a notification that you did but I don't see anything...lol 

lol I deleted it because I saw it in the notes hah

Elizabeth  hey hows it going with this shop? I need it

Typing it out right now actually 

Vania here ya go :)

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.

  

Here is the recorded call: 

https://drive.google.com/file/d/13LZhv7zXDn_YfZuqeMYy6U4zKcIPY35E/view?usp=share_link 

 

We received 2 phone calls from you and 1 text. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. It is also our recommended protocol to send 3 automatic texts in the first week.

 

The salesperson that answered our call was friendly, professional, and knowledgeable. He answered all of our questions and mentioned additional promotions that were currently going on. Great job! 

We highly recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct call as well as automated texts. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk