You got it. Began today 5/22

Vania  we currently have one in progress here -- should I wait for Elizabeth's report first before restarting?

I can always start one myself if needed too!  Let me know...thanks!

Vania Jessica  - my report will be sent over to you today

Hi Jessica - here you go :)

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://drive.google.com/file/d/1YNqossJsOfnjitA4JvioMPSQLh7niGFv/view?usp=sharing 

You contacted us 3x by phone, 3x by text, sent a welcoming email, and replied to our texts. This all follows our follow-up protocol. Great job! 

We do recommend when being asked about pricing whether it be via text or on a direct phone call to quote the lowest priced applicator and then mention that an accurate price will be given during the complimentary consultation.

The salesperson that answered our call was friendly, professional, and knowledgeable. She built excitement around the treatment, a connection with the caller, and shared her own personal experience with the treatment. This is excellent! 

If you have any questions or wish to discuss please let us know. 

You may also schedule a call here: http://calendly.com/Vania-medstar/front-desk

Elizabeth thanks girl!
Vania  before i send this, let me know if you want one redone. Thanks!

Jessica  just following up on this one, was it sent out or do you want a shop redone? Ty

  Elizabeth  HI! This is from Vania. Could you please do another secret shop today and get it back to us by next week? For the same service. Thank you! 

Hi Jessica  

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

Here is the recorded call: 

https://drive.google.com/file/d/1acY0SpjuqXDSbzM_GVZmHjgL_kVoL_H-/view?usp=sharing 

 

We received 1 call, 3 texts, and a welcome email from you after we input the lead. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week by phone.

As for the recorded call we attempted to reach someone 2x on 7/7/23 but were unable too. We left voicemails however we did not receive any return calls. We called twice again on 7/10/23 and on the second attempt Monique answered our call. By not answering or returning calls the lead is encouraged to look elsewhere for the service. Having someone available to answer all incoming calls and return missed calls is critical to ensure that a lead doesn’t look elsewhere. It shows the potential lead that you value them as a customer. 

The salesperson that answered our call on 7/10/20 was friendly, professional, and knowledgeable. This is great!

 

We highly recommend setting up a front desk training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct phone call. 

Please schedule a time here: http://calendly.com/Vania-medstar/front-desk

Body by YourClinic.pdf 115 KB • Download

Hi Jessica  - just following up on this one. Has it been sent to the client? TY