Hi Jessica - for shopping there appointments is there a service I'd be inquiring about? Or just seeing how they respond to the lead input...

Just following up on this because the task isnt accurate.
We need a secret shop for this service;
https://bodymorphmd.com/emsculpt-yonkers/

Hi Jessica Vania here is the secret shop report & email draft for this one. Please let me know if there is anything more you need from me. Thx

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt.

Here is the recorded call: https://drive.google.com/file/d/1iUQb3XDwwYz4RDFco4O4Ppp1Tkhm79Cr/view?usp=share_link 

You contacted us 3x by phone, 3x by text and sent a welcome email after we input the lead. This is great! However we highly recommend only using one phone number to engage with leads. This will help avoid any confusion. 

The salesperson that answered our call was knowledgeable and professional. However, she did not request the callers contact information at the beginning of the call as we recommend and there could have been a little more excitement built around the spa and staff. 

If you have any questions or would like to schedule a front desk training you can do so here: http://calendly.com/Vania-medstar/front-desk

BODY MORPH.pdf 109 KB • Download

Hi Jessica  - just following up on this one, may I close out the task?