Got it. Thanks

Hi Vania , here is the secret shopper report and email draft for Boston Direct Health. Please let me know if you need anything else from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We input a lead, commenced with text engagement, and called the front desk inquiring about Morpheus8.

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE95f6e26f198763e90843e24af1c02d67 

We did not receive any phone calls from you. Contacting a lead by a direct phone call is the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our call was friendly however she lacked knowledge pertaining to the treatment. She also did not mention any promotions/financing or request our contact information. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Boston Direct Health.pdf 107 KB • Download

Vania  making sure you'll send this to them. thanks!

Yes, I was holding off while we wrapped up the website items. I will send this later today.