Secret Shopper - phasing out of this project, task out in own client folder

Brighton Physio-Spa

Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Elizabeth Ruffa Elizabeth Can you please secret shop this site? https://www.brightonphysiospa.com/emsculpt-neo/

Ivonne Ackerman, Medstar Ivonne  

Comments & Events

Elizabeth Ruffa
Brittany Redding, Digital Marketing Manager at Medstar Brittany Ivonne Ackerman, Medstar Ivonne   Shop initiated today. 
Brittany Redding, Digital Marketing Manager at Medstar Thank you!
Ivonne Ackerman, Medstar
Thanks Elizabeth Ruffa Elizabeth and Brittany Redding, Digital Marketing Manager at Medstar Brittany . Brit, always include the full name so Elizabeth has it when she creates the report. Although with this client, I don't even know what it is. I updated this.
Brittany Redding, Digital Marketing Manager at Medstar Got it!
Elizabeth Ruffa
Hi Brittany Redding, Digital Marketing Manager at Medstar Brittany & Ivonne Ackerman, Medstar Ivonne here is the secret shop report on Brighton and the email draft. Please let me know if you want any changes made or need more from me for this one. Thanks

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt-Neo. 

Here is the recorded call: 

We received 3 texts and a welcoming email from you which is wonderful. However, we did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

The salesperson that returned our call was friendly and knowledgeable. She built excitement around the treatment and shared personal experience.  Great job!

We recommend that you schedule a Front Desk Training so we can assist with setting up a plan for you to be contacting leads with direct phone calls. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Brittany Redding, Digital Marketing Manager at Medstar
Thank you Elizabeth Ruffa Elizabeth This looks great to me. Ivonne Ackerman, Medstar Ivonne  Will you take a look and confirm? I can send this from your or my email once it is good to go. Just let me know!
Ivonne Ackerman, Medstar
Sent. thank you! 
Ivonne Ackerman, Medstar
Ivonne Ackerman completed this to-do.