Brittany Ivonne   Shop initiated today. 

Thanks Elizabeth and Brittany . Brit, always include the full name so Elizabeth has it when she creates the report. Although with this client, I don't even know what it is. I updated this.

Hi Brittany & Ivonne here is the secret shop report on Brighton and the email draft. Please let me know if you want any changes made or need more from me for this one. Thanks

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt-Neo. 

Here is the recorded call: 

https://drive.google.com/file/d/1dOoaab249cOChKgZ-GvrFz28-qyCTPop/view?usp=share_link 

We received 3 texts and a welcoming email from you which is wonderful. However, we did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

The salesperson that returned our call was friendly and knowledgeable. She built excitement around the treatment and shared personal experience.  Great job!

We recommend that you schedule a Front Desk Training so we can assist with setting up a plan for you to be contacting leads with direct phone calls. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report -Brighton.pdf 109 KB • Download

Thank you Elizabeth This looks great to me. Ivonne  Will you take a look and confirm? I can send this from your or my email once it is good to go. Just let me know!

Sent. thank you!