Hi Vania , here is the secret shop report and email draft. Please let me know if you need anything else from me. 

EMAIL DRAFT: 

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about CoolSculpting. 

Here is the call recording:https://watch.screencastify.com/v/a4Me0ihkJ3c0vHBgDfPH  

After submitting the lead I did not receive any phone calls from you and only received one text. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. 

We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults as well as automatic texts. 

The salesperson that answered our recorded call was friendly; however she transferred the call to the esthetician. She was great!

We recommend that you schedule a Front Desk Training. 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report -Calista Skin & Laser Center.pdf 106 KB • Download