Ivonne , yes will submit this lead today

Hi Ivonne & Vania ,
Here is the secret shop report and email draft for Capitol Contours. Please let me know if you need anything more from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Emsculpt NEO. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE279ec2946df1aeb4c2548ca7b3c98046 

I submitted a lead and only received 1 phone call and 1 text message from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week. 

The salesperson who answered our recorded call was friendly and knowledgeable. She answered pricing questions in a recommended way and asked for contact info. Great job! She could have built a little more excitement around the spa and treatment. 

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Capitol Contours.pdf 107 KB • Download

Ivonne  are you sending to Christine?

Vania yes. I'm sending. Thank you for checking!

Ivonne , am I able to close this one out? 

Vania  can I close this one out? Thx

Elizabeth  please close this one out and mark in calendar to secret shop in 1 month again. thanks!