Secret Shopper - phasing out of this project, task out in own client folder

Capitol Contours

Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth Ruffa Elizabeth , can you please secret shop Capitol Contours Emsculpt Neo?

https://capitolcontours.com/emsculpt-neo/

Comments & Events

Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne , yes will submit this lead today
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne & Vania J, Medstar Vania ,
Here is the secret shop report and email draft for Capitol Contours. Please let me know if you need anything more from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Emsculpt NEO. 

I submitted a lead and only received 1 phone call and 1 text message from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week. 

The salesperson who answered our recorded call was friendly and knowledgeable. She answered pricing questions in a recommended way and asked for contact info. Great job! She could have built a little more excitement around the spa and treatment. 

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 


Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
Vania J, Medstar
Ivonne Ackerman, Medstar Ivonne  are you sending to Christine?
Ivonne Ackerman, Medstar
Vania J, Medstar Vania yes. I'm sending. Thank you for checking!
Vania J, Medstar ❤️
Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne , am I able to close this one out? 
Elizabeth Ruffa
Vania J, Medstar Vania  can I close this one out? Thx
Ivonne Ackerman, Medstar
Elizabeth Ruffa Elizabeth  please close this one out and mark in calendar to secret shop in 1 month again. thanks!
Elizabeth Ruffa Thx
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.