Began shop

Hi Vania here is the secret shop report + email draft on this one. Please let me know if you need anything more from me on this one. Thanks :)

EMAIL DRAFT:
Hi Team! You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting Elite.  

Here is the recorded call: 

https://drive.google.com/file/d/1VQJ0peSEr5snY-CN5bWX7NjlgROcxiEo/view?usp=share_link 

 

Unfortunately, we only received one phone call from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

We received 3 texts from you and text engagement followed our recommended protocol. Great Job!

 

The salesperson that answered our call was friendly, professional, and knowledgeable. She mentioned the current Black Friday promotion that was going on and answered pricing questions in a recommended way. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Chic Med Laser.pdf 110 KB • Download

HI Vania  just following up on this one to see if it has been sent to the client and if I can close out this task? THX

Hi whitney.zelig@gmail.com given the current situation, who would be best to send this secret shop?

you please Vania  

Vania  - may I close this out? 

Hi Vania  - just following up on this one. May I close this task out? 

Sorry! Yes