Began today :) 

Redid lead on correct website Vania  

Vania - here is the secret shop report and email draft. Please let me know if there is anything more you need from me on this one. Thx!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead, commenced text engagement & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REd3c5aa7280a349066e913687738441dc 

We received 3 phone calls and 3 texts from you. This is great! 

It was a little challenging to reach someone at the spa. However, you always returned our missed calls. When we did get through to someone at the spa, she was able to connect us with Dr. Clearfield. 

Dr. Clearfield was professional and knowledgeable. He led the call with a personable approach to the treatment. Pricing questions were answered in a recommended way and excitement was built around the treatment. Nice job! 

We recommend that you schedule a Front Desk Training so we can review strategic ways to answer potential clients' questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Elizabeth  thank you for suffering through this. I'm reaching out to the dr once he is back from vacation at the end of the week.