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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Cocar

Ivonne A. added this on
Completed by Vania J.
Assigned to
Elizabeth Ruffa Elizabeth R.
Notes

Hi Vania J, Medstar Vania , here is the report and draft of the email. Please let me know if you need anything else from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Here is the full report. 

We inputted a lead, & called the front desk inquiring about Coolsculpting. 

We did not receive any phone calls from you. We would love to help set up a process for you to be contacting leads 3 times within the first week to maximize your ability to convert leads into consults. 

The person that answered the phone was the esthetician. She was friendly, knowledgeable, and built a connection with the caller. However, she didn’t ask the name of the caller or get her information. She led the call and explained pricing in a recommended way. Great job! 

When the scheduled consultation was missed you followed up the same day, leaving a voicemail to reschedule. This is great!

We’ve attached the Coolsculpting Front Desk script guide to enhance your front desk practices, help you book more consults, decrease no-shows, and increase CoolSculpting sales. 

Comments & Events

Ivonne Ackerman, Medstar Ivonne Ackerman
Vania J, Medstar Vania I don't know if this section is something we can recommend:


"We would love to help set up a process for you to be contacting leads 3 times within the first week to maximize your ability to convert leads into consults."

Please advise. Thank you!
Notified 2 people
Vania J, Medstar
Vania J completed this to-do.