Hi Ivonne , this lead was submitted today. 

Hi Ivonne here is the secret shop report and email draft. Please let me know if need anything else from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about Coolsculpting. 

Here is the call recording: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE01c562adafb8b7d1a68e52af5e54d9cd 

We did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. There was also no response when we replied to one of your text messages. This helps to create a personal camaraderie between the spa and the potential client, and an additional channel of communication.

The salesperson that answered our call was friendly and knowledgeable. However she did not ask for the caller's contact information. 

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business!

Schedule a time here:

http://calendly.com/Vania-medstar/front-desk 

Hi Ivonne  - just checking that you have received this? Am I able to close this task? 

Elizabeth  can we try inputting the lead and text message interaction again? Everything except the recorded phone call. 

Ivonne  I had to submit this one again using one of the new numbers. 

Ivonne , here is the secret shop report. Please note I gave them 2 days to respond to my text messages before composing the report. 

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the report. 

We input a lead and initiated text engagement regarding Coolsculpting.

We submitted a lead and did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

We received 3 text messages from you, this is great! However when we responded to your texts there was no reply back to us. Text engagement with a lead is a great way to build a connection and help convert the lead into a potential client. 

We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Concierge Medspa Barrington 2-3.pdf 90.8 KB • Download

Thank you Elizabeth ! Can you please combine both shops (one with recorded call and the new text interaction one) into one master?

Ivonne , here is the combined secret shops. Please let me know if you need anything else from me. Thanks!

SECRET SHOPPER Report - Concierge Medspa Barrington 2-3.pdf 110 KB • Download

Hi Ivonne  just checking that you received this one.

Ivonne  - Hi, can I close this one out? 

Elizabeth  not yet, thank u for checking!

Hi  Ivonne  just following up on this one? 

Elizabeth  wasn't this the concierge one that got messed up? 

Ivonne  - I'm verifying there were no errors with the texting through Vania. I don't have anything down noting an issue? 

Hi Elizabeth , I remember that the text message interaction got messed up. The client was not seeing your text messages come thru. Can we just delete the text message interaction from the notes and the "Lead Engagement via Text" column? Thanks!

Hi Ivonne here is the updated report with the changes made. 

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the report. 

We input a lead and initiated text engagement regarding Coolsculpting.

We submitted a lead and did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our call was friendly and knowledgeable. Great job!

We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Concierge Medspa Barrington 2 (1).pdf 107 KB • Download

Elizabeth  we're going to have to redo this one after Sydney deletes the records from their GHL account. 

Hi Ivonne Sydney  please let me know when this is ready to be redone. Thanks!

Ivonne Elizabeth i just want to confirm: I am deleting Rebecca Kilhullen from HL? I'm just confirming because I can't undo it.

Sydney  please hold. I'll send you an email about all the records we would like you to delete. thank you!

Hi Ivonne  just following back up on this one? 

Elizabeth Ivonne confirming that Rebecca Kilhullen is out of their system. 

Elizabeth  let's hold for now. 

Ivonne  is this one still on hold? Should I close the task out? Thx