whitney.zelig@gmail.com   who is the client to secret shop for coolsculpting? 

OMG Elizabeth hahah. sorry.

https://contourmedspa.org/service/coolsculpting

Hi whitney.zelig@gmail.com here is the secret shop report and email draft. Please let me know if you need anything more from me on this one. Thanks!

EMAIL DRAFT:
Hi Team,

 

You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting.  

Here is the recorded call: 

https://www.dropbox.com/s/ip7u2gcv2s9p9u4/Medspa_Contour-20221102-1526.mp3?dl=0 

 

We received 3 phone calls and 3 texts from you. Great Job! However, when we replied to your texts to ask questions about the procedure the replies we received back could have been more informative. Answering text messages in a recommended way is vital to securing qualified leads. Qualified leads are potential patients that take the time to ask questions. The lead is encouraged to look elsewhere for the service by not receiving appropriate answers. 

 

We would love to help set up a plan for you to be replying to all text messages in a recommended way. 

 

The salesperson that answered our call was friendly and knowledgeable. However, she did not mention any promotions/finance options or request the caller's contact information. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Contour Medical .pdf 110 KB • Download

Vania can you hunt down the text and take screenshots and give suggestions for them to do better?

whitney.zelig@gmail.com I'll try to get to this by tomorrow. Trainees start today.
Also, Monse no showed to our front desk training and didn't reschedule. This should help *shakes head*